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Archive / Visual Composer broken and can't upgrade
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  • February 28, 2017 at 2:59 pm #1389252
    jeremiahrizzo
    Participant

    Hi there,

    I have 3 licenses for three purchases of X Theme – and am only using one actively. I’m trying to update X Theme on my site at http://lovecradleint.org/ as right now Visual Composer is broken with the recent version of WordPress. I am trying to “activate” the purchase in the theme in order to update it, so I can fix Visual Composer, but I keep getting messages that all three are activated. Please can someone help me? I have a client who is waiting for work to be done. Thanks!

    February 28, 2017 at 11:04 pm #1389733
    Prasant Rai
    Moderator

    Hello There,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    March 1, 2017 at 4:17 am #1390012
    jeremiahrizzo
    Participant
    This reply has been marked as private.
    March 1, 2017 at 5:43 am #1390099
    Christopher
    Moderator

    Hi there,

    You’re using old version of x and plugins, please follow this link https://community.theme.co/kb/updating-your-theme-and-plugins and update theme manually via FTP. Next follow this link https://community.theme.co/kb/product-validation and validate your product. Then you’ll be able to update plugins automatically.

    Hope it helps.

    March 2, 2017 at 4:42 am #1391652
    jeremiahrizzo
    Participant

    Thanks! This seemed to do the trick 🙂

    I don’tn know why, but it wouldn’t let me update before. Thanks for your prompt help.

    March 2, 2017 at 6:37 am #1391742
    Joao
    Moderator

    Glad to hear it is solved! 🙂

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