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  • April 17, 2016 at 8:33 am #886768
    jqi
    Participant

    Hi,

    I’ve restarted an old project which was half finished using visual composer. when i logged back in, i’ve updated to the latest x theme version.

    However, now when i go to the pages, the back end interface seems to be gone. All it displays are:
    Visual composer and with the icon, the plus sign, 3block icon, gear and frontend.

    When i select frontend the visual composer tries to load, but it takes forever (infinite loop).

    Only thing i can do is use classic view, however this does not solve my problem as my client is not tech savvy.

    Please help.

    thank you

    April 17, 2016 at 5:20 pm #887183
    jqi
    Participant

    Hi,

    an update on this, it seems visual composer is completely broken. When i switch back to classic mode and remove all the content within the WYSIWYG editor, the default visual composer gets displayed.

    However, when i try to add a content band using the GUI interface doesn’t matter how many times i’ve select the content band it does not get activated (attachment 1 and 2).

    Also if i try to add back any of the previous shortcode, the visual composer breaks (see attachment 3 )

    Any help would be greatly appreciate it.

    Thank you

    April 17, 2016 at 8:19 pm #887322
    Rad
    Moderator

    Hi there,

    Thanks for posting in.

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks!

    April 21, 2016 at 8:59 am #893659
    aperturemaster
    Participant

    Hello!

    I’m having the same exact problem as this jqi, I believe. This has been happening on my site for about 1 week and I don’t know what caused it, it was working perfectly before.

    Please let me know what I can do to help resolve this.

    Thanks!

    April 21, 2016 at 9:03 am #893667
    aperturemaster
    Participant
    This reply has been marked as private.
    April 21, 2016 at 9:44 pm #894666
    Rue Nel
    Moderator

    Hello There,

    Thanks for updating this thread! We are just glad that you have figured it out a way to correct the said issue.
    We really appreciate for letting us know!

    Best Regards.

    May 3, 2016 at 7:54 pm #911672
    Elevation22
    Participant

    I am having the same problem.

    I have updated X theme, updated WordPress, cleared my cache, disabled all the plug-ins and still I cannot get visual composer to work.

    I need to make updates to my website immediately.

    Please help asap.

    May 3, 2016 at 7:58 pm #911677
    Elevation22
    Participant
    This reply has been marked as private.
    May 4, 2016 at 2:31 am #912054
    Christopher
    Moderator

    Hi there,

    Upon checking your site, VC was working fine, please see the attachment.

    Please let us know how we can replicate the issue.

    Thanks.

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