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  • April 18, 2016 at 9:23 pm #889179
    airbdesign
    Participant

    Hello,

    I built my site using the backend feature of visual composer. Last week and still today, the content of my webpages do not show up in the backend at all. Login details coming in next message so you can see what I’m talking about.

    I haven’t added any new plugins. In the past the editor slowed down due to Yoast, however I would deactivate that before making edits and it worked great. Yoast does not seem to be the cause, as it makes not change when I deactivate it.

    Thanks in advance for looking into this.

    Best,
    Eric

    April 18, 2016 at 9:25 pm #889181
    airbdesign
    Participant
    This reply has been marked as private.
    April 19, 2016 at 6:03 am #889776
    Christopher
    Moderator

    Hi there,

    Please provide us with user name as well, but before that update theme and plugins as this may fix the issue.

    You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

    If you find anything to be out of date, you can review our update guide.

    Thanks.

    April 19, 2016 at 4:20 pm #890813
    airbdesign
    Participant
    This reply has been marked as private.
    April 19, 2016 at 9:59 pm #891111
    LRAdmin
    Participant

    I am having the same issue. All my plugins and X themes are up to date. I cannot edit my web page and I get hundreds of visits a day. I need VC to be working. I am getting the following error in my console, it looks like it’s a VC file.(see screenshot attached) any help would be appreciated. I will comment with credentials below

    April 19, 2016 at 10:00 pm #891113
    LRAdmin
    Participant
    This reply has been marked as private.
    April 19, 2016 at 10:35 pm #891138
    Casper B
    Participant
    This reply has been marked as private.
    April 20, 2016 at 5:40 am #891554
    Paul R
    Moderator

    @airbdesign

    Please make sure you have these latest version numbers

    X Theme 4.4.2
    Cornerstone 1.2.4
    Visual Composer v4.11.2

    https://community.theme.co/kb/updating-your-theme-and-plugins/


    @lradmin

    I checked your homepage and it seems to be working fine.

    Can you confirm if this is still an issue at your end.

    http://screencast.com/t/di4w0eiOm1LH


    @casperb

    Please clear Wordfence cache under Wordfence > Performance setup and see if that fixes the issue.

    April 20, 2016 at 1:07 pm #892251
    Casper B
    Participant
    This reply has been marked as private.
    April 20, 2016 at 2:05 pm #892342
    LRAdmin
    Participant

    uuggh! I’m glad it’s working again but it doesn’t help me know why it did it in the first place! I just hope it doesn’t happen again. thanks for taking a look.

    April 21, 2016 at 2:39 am #893190
    Rad
    Moderator

    @LRAmin, Glad to hear that, but if it happens again, then let’s just continue the investigation 🙂

    @Casper, Yes please, let’s do that in a staging/test site. Let us know the URL and logins once ready.

    Thanks!

    April 21, 2016 at 8:31 pm #894581
    airbdesign
    Participant

    Paul R.

    Everything is working for me now. I thought everything was updated, but VC and Corner Stone were not.

    Thank you!

    April 21, 2016 at 9:36 pm #894649
    Nico
    Moderator

    Happy to hear that.

    Feel free to ask us again.

    Have a great day! 🙂

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