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I have a video background set on the home page of my site. It works in some browsers, but no on others. For example: on my Mac, it works in Safari, Firefox and Chrome, but not in Opera. It just shows a black background. On a PC, it works in Explorer, but not in Chrome. Same thing. Just shows a black background.
Any idea how to fix this?
Here is the URl: http://bunchyogurt.com
Thanks!
Hey Luke,
I just fired this up in every browser across PC and Mac and the only browser it did not work in was Opera. This appears to be something related to the production script in the original code and we’ll need to investigate this further.
Thanks for bringing this to our attention!
OK. Thanks. Please let me know what you find out.
Luke,
Absolutely. We will investigate this as soon as possible. Thanks.
Any luck on this?
I have has several people say it is not working in Chrome too. It just comes up as a black background.
Thanks
The same people that can’t view the background video in Chrome and Opera can’t view your template video either.
http://theme.co/x/demo/integrity/1/The video never loads, just a black screen.
Any idea on how to fix it?
Thanks!
Hey Luke,
I have tested our particular link that you are using as an example in Chrome as well as your own personal site on all of the following operating systems:
- Mac OS X
- Windows XP
- Windows 7
- Windows 8
The background video shows up as expected for our site and yours in Chrome. We are still investigating this, but it might be some time before we can come to a complete solution due to the fact that the error is only appearing in Opera. While not ideal, due to Opera’s incredibly low browser share there are currently other items that we have planned on working through first before this issue (due to importance, when other requests were submitted, et cetera).
We assure you that this will be addressed as soon as it can and it has been prioritized along with all of our other requests to look into from our users. Any announcements on this feature being updated will be placed in the release notes of a coming version if we are able to get to it, so definitely make sure to keep up with the release notes as we work through everything.
Thank you for your understanding.
Hello Luke,
The background video looks gread in Chrome to me. How did you make it?I’m running into the same exact problem as Luke S. Has there been any fix for this or any new developments? Also, on lukes site the video does not play in chrome or firefox, nor does your demo theme video. Only IE works. Also, on the same page I can set up my own html/css/js background video in the content and that seems to run just fine. Is there a new way to get this running through the revolution slider?
FYI, I’ve also created a webm version of the file and that still does not run for me in chrome or firefox when I link to them in the slider.
These play just fine by going directly to them.
[video src="http://makingdenverhome.com/wp-content/uploads/2015/04/denver.webm" /]
[video src="http://makingdenverhome.com/wp-content/uploads/2015/03/denver.mp4" /]Hi @rvwatch,
Would you mind providing us the url of your site with login credentials, if necessary, so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password (only if necessary)Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thank you.
This reply has been marked as private.This reply has been marked as private.Example of what I’m seeing. Chrome VS explorer.
Hello There,
Thank you for the access information!
The video in your site is playing in our end. This is what we are seeing right now http://prntscr.com/6w8al0. Please try to clear your browser’s cache. You can also test your site in Chrome’s incognito mode or Firefox private browsing.
Hope this helps. Kindly let us know.
