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  • January 28, 2014 at 1:23 pm #9077

    Tim B
    Participant

    On the top slider my logo layer is transparent with no background color at all, but on every browser except Safari (Mac) my self-hosted video background does not play, and instead there is a black background behind my transparent logo layer. Any help would be appreciated.

    January 28, 2014 at 5:34 pm #9148

    Tim B
    Participant

    Also just to clarify it is a .mp4 video I’m directly linking to. Loving this theme so far.

    January 28, 2014 at 11:22 pm #9243

    Kory
    Keymaster

    Hey Tim,

    Thanks for writing in and for your kind words. We’re sorry you’re experiencing an issue with this. Could you please send us a link to your website?

    Thanks.

    January 29, 2014 at 2:28 am #9288

    Tim B
    Participant

    http://www.realmobilemedia.com

    Thanks

    January 29, 2014 at 12:23 pm #9361

    Kory
    Keymaster

    Hey Tim,

    Thanks for that. When I go to the link to your actual .mp4 file, it doesn’t play for me in any browser:

    http://realmobilemedia.com/wp-content/uploads/2014/01/shutterstock_v3705239-new.mp4

    Conversely, you’ll notice that the video we use for our slider should be playing for you:

    http://pdl.vimeocdn.com/48794/320/192267131.mp4?aksessionid=e106068845ec6af5ff0fbf1f6ede2baf&token=1391026933_260f63f599689edffd0b62e761d193c7

    Also, in checking out your site in all browsers, the video did not play for me. However, our demos across our installations that use this feature are playing as expected. I think that something might be wrong with your file, or perhaps you have typed in an incorrect URL to it. I would begin by looking into that to see what is causing the issue. Everything else appears to be setup correctly though.

    Thanks!

    January 29, 2014 at 1:39 pm #9387

    Tim B
    Participant

    My video was originally a mpg which I converted to mp4, I’ve tried 5 diff programs for converting to mp4, same result with all. Is there a very specific type of mp4 this needs to be or a specific way it needs to be converted?

    Thanks

    January 29, 2014 at 5:54 pm #9451

    Kory
    Keymaster

    As long as they’re being encoded with H.264/MPEG-4, everything should be okay. Our video example was originally a .mov file, which we converted, compressed, and exported using Adobe Premiere. Do you by any chance have access to another video that is already an .mp4 file to test out, just to see if it’s working? As stated earlier, your file simply didn’t seem to be working, but this is just to rule out anything else. Where are you getting the original video from, and what is its file format?

    Thanks!

    January 29, 2014 at 5:55 pm #9452

    Tim B
    Participant

    It was originally an .mpg from Shutterstock

    January 29, 2014 at 6:44 pm #9480

    Kory
    Keymaster

    Hmmm, very strange indeed. Let us know when you have a chance to test it out with another video that you know works as an .mp4 file.

    Thanks!

    July 21, 2015 at 11:22 pm #336534

    FischerConsulting
    Participant

    HELP!!!! I’m having the same problem. What’s the fix?

    July 22, 2015 at 3:28 am #336699

    Paul R
    Moderator

    Hi,

    Have you tried converting your video to H.264/MPEG-4 format?

    Can you provide us your site url.

    Thanks

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