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  • February 10, 2017 at 2:34 am #1365631
    andreiBT
    Participant

    I have a problem with my site motoland.ro
    The admin page is blank. I had a chat with the hosting company and they told me it’s a problem with x-whitw-label plugin.
    What shall I do?

    Thx,
    Andrei

    February 10, 2017 at 2:42 am #1365637
    Darshana
    Moderator

    Hi Andrei,

    A white screen usually means there is a fatal PHP error. Can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
    define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

    define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

    When you revisit the page with the white screen, you should have some error output describing the issue in more detail.

    In the meantime, ask your hosting provider to check your PHP version and update it to at least v5.6.0 or above to avoid any incompatibility issues.

    You can also delete only that white label plugin by connecting through your FTP account (/wp-content/plugins/).

    Let us know how it goes.
    Thanks!

    February 10, 2017 at 3:02 am #1365648
    andreiBT
    Participant
    This reply has been marked as private.
    February 10, 2017 at 3:11 am #1365654
    Darshana
    Moderator

    Hi there,

    From the above errors, you can ignore Notices & Warnings. Fatal error is coming from the WPML String Translation plugin. Could you please try disabling that first and see.

    You can disable WP_DEBUG when testing.

    define('WP_DEBUG', false);

    Let us know how it goes.
    Thanks!

    February 10, 2017 at 3:18 am #1365658
    andreiBT
    Participant

    thx. it’s ok now

    February 10, 2017 at 5:01 am #1365726
    Paul R
    Moderator

    You’re welcome! 🙂

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