[KennethSnippsParticipant]

Hello,

We are trying to update our x theme and we are unable to drag and drop the folder into our Cpanel from Godaddy.com. We have opened the downloaded folder and uncompressed it and tried to upload that x folder. The only time we were able to successfully upload a folder it showed up as a x.zip folder and did not override the previous information. Should we be using a different FTP server or are we uploading this file in the wrong place. We tried it in the wp/content/themes as well as opening the x theme in that directory.

Thank you for your assistance

[DarshanaModerator]

Hi there,

You can use a FTP client to upload theme to your server. You can download FileZilla (https://filezilla-project.org/download.php?type=client).

Here’s a simple guide to follow (https://support.godaddy.com/help/article/104/connecting-to-your-hosting-account-with-filezilla-ftp)

Thanks

[KennethSnippsParticipant]

Hello,

After updating the theme using filezilla, and purchasing and updating the new customizer we are unable to change “The shop” headline or make any changes using the frontend editor.

Thank you for your help

[DarshanaModerator]

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[KennethSnippsParticipant]

This reply has been marked as private.

[Kosher KMember]

Hi There,

You are using visual composer version 4.3.4, X does not support version of Visual Composer other than the one bundled with X theme

You can find more information from here -> http://theme.co/x/member/kb/integrated-plugins-visual-composer/

You need to install the visual composer that comes bundled with X. Please also install and activate X shortcode and make sure you are using version 2.3.5

Hope that clarifies.

[KennethSnippsParticipant]

This reply has been marked as private.

[CousettMember]

Uninstall the VC that did not come with the theme and then it should recognize our version.

[KennethSnippsParticipant]

We went ahead and uninstalled the WPBakery Visual Composer 4.3.4 and it’s still not working.

[CousettMember]

The required plugins can be installed from Appearance -> Install Plugins – http://kennethsnipps.com/wp-admin/themes.php?page=install-required-plugins

I went ahead and installed it for you and now you should be good.

[KennethSnippsParticipant]

I just tried to access the Customizer and got the following error message:

Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 1280 bytes) in /home/tgb1109/public_html/kennethsnipps.com/wp-admin/includes/template.php on line 2008

[Kosher KMember]

Hi There,

Please refer to this article -> http://theme.co/x/member/kb/solutions-to-potential-setup-issues-customizer/

If that doesn’t solve your issue, you need to contact your hosting provider and ask them to increase the memory limit of your server.

Have a great day.

[KennethSnippsParticipant]

It appears that has solved this rather lengthy problem.

Thank you so much for your help and patience. I really do appreciate it.

[Kosher KMember]

No Problem

Have a great day.

[Author]

Posts