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[Sam R]

Dear Support

http://www.dietvisits.com

1. Do I need to update WP Visual composer since I have updated both x and WP?

1. I cannot automatically update wp visual composer to 4.9.2.
In WP 4.4.2 package I only found js folder under wp-includes. Is that it? and should I upload it’s contents into its counterpart (?) via ftp?

Thank you so much

Sam

[Rue Nel]

Hello Sam,

Thanks for writing in! You should be able to update it if you have validated your X. If you already validated X, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site

– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[Sam R]

This reply has been marked as private.

[Christian]

Hey Sam,

Please uninstall Visual Composer and install it again via Addons > Extensions.

Thanks.

[Sam R]

Dear Support,

Also, if I have to use ftp to upload WP Visual composer where can I find the folder in new X or WP folders and where should I up load it?

Thank you again,

Sam

[Rad]

Hi Sam,

You should able to find from the zip package you downloaded from Themeforest. It’s under extension folder and you can upload it at Admin > Plugins > Add New > Upload Plugin.

Thanks!

[Sam R]

Dear Support,

I am sorry there is no Extensions folder. All I can find is Cornerstone under framework > Plugins

Thank you

Sam

[Lely]

Hi Sam,

You can download the zip package on this link:http://updates.theme.co/56ff66a0f2e50ddad54ecd8c408964255109db1d/third-party-js_composer/js_composer.zip

Hope this helps.

[Sam R]

Thank You so much

Sam

[Lely]

You’re welcome!

Always,
X

[Author]

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