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  • March 27, 2016 at 2:50 am #854042

    Sam R
    Participant

    Dear Support

    http://www.dietvisits.com

    1. Do I need to update WP Visual composer since I have updated both x and WP?

    1. I cannot automatically update wp visual composer to 4.9.2.
    In WP 4.4.2 package I only found js folder under wp-includes. Is that it? and should I upload it’s contents into its counterpart (?) via ftp?

    Thank you so much

    Sam

    March 27, 2016 at 3:01 am #854044

    Rue Nel
    Moderator

    Hello Sam,

    Thanks for writing in! You should be able to update it if you have validated your X. If you already validated X, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – Link to your site

    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    March 27, 2016 at 6:02 pm #854495

    Sam R
    Participant
    This reply has been marked as private.
    March 27, 2016 at 8:21 pm #854608

    Christian
    Moderator

    Hey Sam,

    Please uninstall Visual Composer and install it again via Addons > Extensions.

    Thanks.

    March 27, 2016 at 10:02 pm #854691

    Sam R
    Participant

    Dear Support,

    Also, if I have to use ftp to upload WP Visual composer where can I find the folder in new X or WP folders and where should I up load it?

    Thank you again,

    Sam

    March 27, 2016 at 10:05 pm #854692

    Rad
    Moderator

    Hi Sam,

    You should able to find from the zip package you downloaded from Themeforest. It’s under extension folder and you can upload it at Admin > Plugins > Add New > Upload Plugin.

    Thanks!

    March 27, 2016 at 10:44 pm #854721

    Sam R
    Participant

    Dear Support,

    I am sorry there is no Extensions folder. All I can find is Cornerstone under framework > Plugins

    Thank you

    Sam

    March 27, 2016 at 11:03 pm #854733

    Lely
    Moderator

    Hi Sam,

    You can download the zip package on this link:http://updates.theme.co/56ff66a0f2e50ddad54ecd8c408964255109db1d/third-party-js_composer/js_composer.zip

    Hope this helps.

    March 27, 2016 at 11:19 pm #854743

    Sam R
    Participant

    Thank You so much

    Sam

    March 27, 2016 at 11:24 pm #854744

    Lely
    Moderator

    You’re welcome!

    Always,
    X

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