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Archive / Updated X to 4.6.4, video background no longer working
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  • February 2, 2017 at 5:06 am #1355045
    Michael P
    Participant

    Hi,

    I have a slider and video background above the masthead on one of my sites.

    The slider provides a transparent overlay (a transparent png to darken the video) along with a logo and social media icons. The video loops underneath this, with some custom css to create a horizontal line video effect.

    Since updating to X version 4.6.4, the video is no longer showing. All that’s visible is the slider overlay with the logo and social icons. Here’s the site:

    http://www.jothorne.co.uk

    February 2, 2017 at 7:12 am #1355158
    Christian
    Moderator

    Hey Michael,

    Please ensure everything is up to date according to our Version Compatibility list here https://community.theme.co/kb/version-compatibility/

    If all is updated, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    February 2, 2017 at 7:53 am #1355201
    Michael P
    Participant
    This reply has been marked as private.
    February 2, 2017 at 10:14 am #1355382
    Rupok
    Member

    Hi there,

    Thanks for writing back. Looks like you are using a transparent background – http://prntscr.com/e3mi91

    I can’t see any video layer or video background for the slider. Make sure to add video background.

    Cheers!

    February 2, 2017 at 10:24 am #1355394
    Michael P
    Participant

    Hi,

    Apologies, but you have misunderstood the issue. The video background is not part of the slider – it is added to the page itself.

    Please check the page settings. On the dashboard, go to Pages, Homepage, scroll down to Slider Settings: Above Masthead and look at Optional Video Background. There you’ll see the link to the video.

    The reason I am using a transparent background in Rev Slider is because this operates as an overlay on top of the looping background video.

    These settings have not been changed. Everything worked perfectly before the update, but now the video does not appear.

    February 2, 2017 at 2:26 pm #1355662
    Nabeel A
    Moderator

    Hi again,

    I see you’ve added the video URL in a different format. Try converting your video in .mp4 format and re-add the video URL.

    This should fix the issue. Let us know how this goes!

    February 3, 2017 at 4:24 am #1356555
    Michael P
    Participant

    Hi,

    Strange, previously the video URL always worked as entered. Didn’t need to convert it, just changed the suffix to .mp4 and now it works.

    Many thanks.

    February 3, 2017 at 5:41 am #1356622
    Lely
    Moderator

    Glad that is now working Michael!

    Cheers!

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