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  • April 18, 2016 at 12:51 pm #888671
    Tony W
    Participant

    Hello,

    I am unable to update to X version 4.4.2 or Cornerstone 1.2.4.

    X has been validated, cache has been cleared, but still will not update.

    This is the only site I am having an issue with currently.

    Any help is greatly appreciated.

    Thank you,

    Tony

    April 18, 2016 at 12:52 pm #888673
    Tony W
    Participant
    This reply has been marked as private.
    April 18, 2016 at 2:38 pm #888822
    Tony W
    Participant

    It looks like a few have had this issue. Still trying to figure this out..

    April 19, 2016 at 1:30 am #889372
    Nico
    Moderator

    Hi There,

    Thanks for writing in.

    Would you mind revalidating your domain again. Revoke the license then assign again the Purchase ID you for the domain.

    If still not working, you could try updating it manually. For guide, https://community.theme.co/kb/updating-your-theme-and-plugins/

    After it is updated manually, please observe it until the next update if still the automatic update is not working please let us know.

    Thank you so much for understanding.

    April 19, 2016 at 10:51 pm #891157
    Tony W
    Participant

    Hi,

    I tried revalidating my domain a few times. Still not working. If I update manually, am I at risk of losing content?

    Thanks

    April 20, 2016 at 3:18 am #891420
    Darshana
    Moderator

    Hi there,

    Please refer to our update guide here (https://community.theme.co/kb/updating-your-theme-and-plugins/) and your data will be safe since it is already saved on your database.

    However, we advice you to take a full backup before updating.

    Thanks!

    April 22, 2016 at 11:29 am #895584
    Tony W
    Participant

    Hello,

    This did work for getting X to update to the latest version.

    However, I am still unable to get Cornerstone to update to the latest version. Even after clearing cache.

    How can I get Cornerstone to update?

    Thanks for your help!

    April 23, 2016 at 4:01 am #896449
    Rue Nel
    Moderator

    Hi There,

    I have logged in and check your site. If you have validated it properly, you will be able to install other bundled plugins in X Addons > Extensions. I have tried to install one and it is generating an error (http://prntscr.com/avrhxo). This usually occurs if you have revoke your site. Please try to revalidate it and do the following:
    Please do the following:
    1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
    2] Please login to your account and revoke the license.
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

    April 24, 2016 at 8:42 pm #897941
    Tony W
    Participant

    Nope. This did not work. Site was validated before new validation process.

    Any other suggestions?

    as for #4,

    4] Go back to X Addons > Home again, and insert the license again. Where? I see no field to enter a license key.

    I have the green validated icon already. now what?

    Thanks.

    April 25, 2016 at 5:48 am #898416
    Christopher
    Moderator

    Hi there,

    After revoking validation follow #2 and #3 in previous replay and as #4 you should put themeco license in a field on top of the X Addons page, see the attachment.

    Hope it helps.

    April 25, 2016 at 6:49 am #898488
    Tony W
    Participant

    ok, I tried that. Still will not work.

    I tried : 1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).

    It says is is removing validation, but it stays validated.

    I do not receive the above screenshot to enter validation code at all.

    Suggestions?

    April 25, 2016 at 4:01 pm #899300
    Nico
    Moderator

    Hi There,

    Would you mind sharing us the purchase code used and your FTP credentails so we could check your setup further.

    Don’t forget to set it as private reply.

    Thanks.

    May 3, 2016 at 9:03 pm #911735
    Tony W
    Participant
    This reply has been marked as private.
    May 4, 2016 at 4:28 am #912135
    Christian
    Moderator

    Hey Tony,

    Would you mind clearing the cache of WordFence and disabling all third party plugins while we investigate?

    Thanks.

    May 4, 2016 at 9:14 am #912523
    Tony W
    Participant

    Hello,

    All third party plugins have been disabled.

    This same issue is happening on another one of my sites. I hope to find a solution.

    Thank you for the help!

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