[hyperdrive_boomParticipant]

Good morning,

I use Woo with X theme and have set up my first product. I have connected it up to my paypal business account.

You can go through the shopping process successfully and pay with Paypal at the end. However I do not receive the payment.

In the back office the notes next to the product says: “Payment pending: unilateral Order status changed from Pending Payment to On Hold.”

If I go into the customers paypal account it just says “info@MYEMAILADDRESS hasn’t accepted yet” with the amount.

In my business account there is nothing. I also do not receive an email saying there is a payment made/or pending

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I thought it may of been my account but I can successfully buy items and I have requested money from the same user and it transfers fine.

Please help!

Thank you and kind regards,
Jason

[Rue NelModerator]

Hello There,

Thanks for writing in! Please make sure that you have set up your payment gateways and the checkout options. You might be interested in checking out the documentation here:
https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-5
https://docs.woocommerce.com/document/managing-orders/
https://docs.woocommerce.com/document/premium-payment-gateway-extensions/
https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/

Hope this helps.

[hyperdrive_boomParticipant]

Good afternoon and thank you for the advice –

I have gone through all of the links you have sent over, watched the videos but with no success as of yet.

As I am in the UK I cannot use Braintree plugin so I am happy to use the standard Paypal which comes with Woo.

The email address for the paypal account is correct and the 1 product is virtual and downloadable / in stock.

The bank account is also confirmed.

The website has a SSL certificate though I know it goes to the paypal site to make the payment with which I am happy about.

Payment action is set to Capture

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I look forwrad to your response

Kind Regards,
Jason

[RadModerator]

Hi Jason,

Would you mind providing your admin login credentials? Though, I can’t promise a solution. You should also contact Woocommerce Community and Paypal Developer in this case. I can’t fully test this as this deals with handling payment which we can’t cover as support.

Thanks!

[hyperdrive_boomParticipant]

This reply has been marked as private.

[hyperdrive_boomParticipant]

Sorry! I believe this is fixed! Even though I confirmed, PayPal had not confirmed the account as a business though I had said yes to it – now it works!

Thank you for your time!
Jason

[Rue NelModerator]

Hello Jason,

We are just glad that you have figured it out what was causing the issue. Thanks for letting us know!
If you need anything else we can help you with, don’t hesitate to open another thread.

Best Regards.

[Author]

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