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Posts
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I am unable to add another purchased license to my account. Nor am I able to add the website: http://www.pinkcallers.com
thanks!Hi there,
Thanks for writing in and sorry that you are experiencing issues. Would you mind providing a little more info? Are you getting any error messages. What is happening and what have you tried? Thanks!
no error messages. It’s on this website that I’m getting the issue. Our website is: http://www.pinkcallers.com and it won’t let me hit the “return” button at all.
Hi There,
The website is in Coming Soon mode. Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password
– FTP credentials
– Purchased CodeDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
And can you confirm that you already verified this Purchased Code here: https://community.theme.co/users/michellemyers/licenses/
Thanks.
Hi there,
That is because we have changed the validation process with the latest releases of X and you’re using an old version. Now the best thing is to update your theme & plugins manually (https://community.theme.co/forums/topic/update-cornerstone-manually/) and then you can setup automatic updates for future releases by validating your theme.
Please review our updated knowledge base article to know more information about the new process of validating your X license (https://community.theme.co/kb/product-validation/).
Hope that helps.
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