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  • #981172
    Claudis0001
    Participant
    This reply has been marked as private.
    #981349
    Rad
    Moderator

    Hi there,

    Please check your screenshots, the Key you’re trying to validate is different from the Key you have at your license page. For example, your key has no dashes. It’s completely different.

    Thanks!

    #981356
    Claudis0001
    Participant
    This reply has been marked as private.
    #981652
    Rue Nel
    Moderator

    Hello There,

    To save your from trouble, using my testing license code, I have validated your site and updated your X theme to 4.4.2. Right now it is validated but as soon as I revoke the license, you will need to revalidate it. All you need to do is the following:
    1] Please go to X Addons > Home and revoke the validation (https://community-archive-assets.theme.co/app/uploads/2016/04/17110514/Capture53.jpg).
    2] Please login to your account and revoke the license.
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

    #986111
    Claudis0001
    Participant

    Excellent. Thank you. That worked.

    #986289
    Rupok
    Member

    You are welcome!

    Glad that it helped. Feel free to let us know if you face any other issue. We’ll be happy to assist you.

    Thanks for using X.

    Cheers!

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