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  • March 21, 2017 at 11:00 am #1415127

    rkassebaum
    Participant

    We are unable to validate f8c952b6-93bb-4285-a2ec-b78ec9cb26c8 this key with the http://www.kennyarnoldfoundation.net. I can this be fixed so we can continue installing the theme?

    March 21, 2017 at 12:02 pm #1415204

    rkassebaum
    Participant
    This reply has been marked as private.
    March 21, 2017 at 12:03 pm #1415210

    Joao
    Moderator

    Hello There,

    Please do the following:
    1] Please go to X Addons > Home and revoke the validation.If you haven´t registered skip to step 2.
    2] Please login to your account and revoke the license. https://community.theme.co/my-account/
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    If still doesn’t work, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Hope this helps.

    March 21, 2017 at 12:08 pm #1415223

    rkassebaum
    Participant
    This reply has been marked as private.
    March 21, 2017 at 1:20 pm #1415308

    rkassebaum
    Participant
    This reply has been marked as private.
    March 21, 2017 at 3:51 pm #1415470

    rkassebaum
    Participant
    This reply has been marked as private.
    March 21, 2017 at 4:10 pm #1415485

    Joao
    Moderator

    Your site must connect to theme.co in order for addons to be displayed.

    Can you try contacting your webhost. Here is a form letter you may use:

    Hello [provider],

My WordPress installation is having a hard time making outbound HTTP requests. I’m using X theme and it makes a request to theme.co for setting up automatic updates. Here is the error message I’m receiving:

[screenshot, or copy/paste the verbose error message (see above regarding the &x-verbose flag)]

Could you please do the following?

– Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.
– Check into the error message above.

Please advise on anything you discover. Thank you.

    Hope it helps

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