[ZFSupportParticipant]

Hey There,

When I try to change some settings for my page I can’t seem to access the WordPress ‘customize’ page from the front-end. It just show me a blank page when I select this from the dropdown menu.

Greetings,
Mark

[ThaiModerator]

Hi There,

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If this issue still occurs, please provide us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / Password
– FTP Account
Don’t forget to select Set as a private reply. This ensures your information is only visible to our staff.

Many thanks.

[ZFSupportParticipant]

Hmmm, I only had one extra Plugin (beyond the X-theme plugins) which was Contact Form 7. After disabling this the error was gone. If I’m not mistaken this plugin is quite common? How could this block the ‘Customize’ menu?

[ZFSupportParticipant]

After testing I found out that any changes made in this customize menu will not apply to the site after pressing ‘save and publish’

EDIT: suddenly the changes did apply. I think it might have been an issue with my internet connection.

[ChristianModerator]

Glad it’s sorted out. It might have been just the cache. 🙂

[ZFSupportParticipant]

About the Contact form 7. Is that a common disturbance? I thought it was quite an often used plugin.

[ThaiModerator]

Hi There,
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / Password
Don’t forget to select Set as a private reply. This ensures your information is only visible to our staff.

[ZFSupportParticipant]

This reply has been marked as private.

[ZeshanMember]

Hi there,

Thanks for the logins!

Upon checking, with Contact Form 7 enabled, I’m getting “500 Internal Server Error” (see: http://prntscr.com/6u0suv). Please review this thread to fix this issue: http://pcsupport.about.com/od/findbyerrormessage/a/500servererror.htm

If it doesn’t help, I’d advise you to contact your web hosting providers with regards to this issue as it seems related to the server.

Thanks!

[ZFSupportParticipant]

Alright thanks for the info 🙂

[Paul RModerator]

You’re welcome!

[Author]

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