[juliocgParticipant]

Hi,

Setup:
wordpress Version 3.9.2 with the latest version of importer

Problem : I am unable to upload the demo content xml, wordpress keeps appending .txt to the file and uploading it to the media uploads. please let me know how I can upload the demo content.

thanks

[Kosher KMember]

Hi There,

Not sure what really is your issue. Can you provide more details, like what error you got when uploading the demo.

Also please make sure to follow the demo content guide walk through.

[juliocgParticipant]

When I try to upload the demo content xml from your site the importer screen goes blank and when I check the media library the file has been renamed to x-demo-content.xml_.txt

[Nabeel AModerator]

Hey Juliocg,

Can you confirm you are using right importer Tools > Available Tools > Customizer Import ? If it’s correct then please provide us login details of your website in a private message so we can take a deeper look into your issue?

[juliocgParticipant]

This reply has been marked as private.

[ChristianModerator]

Hey Julio,

You’re running an old version of X. Please update X and the plugins to their latest version. See http://theme.co/x/member/kb/updating-your-theme-and-plugins/ for update instructions. You’ll then be able to see Tools > Available Tools > Customizer Import.

Thanks.

[juliocgParticipant]

Hi again,

I have updated to the latest Version or your instructions, I’m still not able to upload the demo data XML file. The only options there are under Tools > Available Tools > are to import the customizer settings XCS (.json) files. Please let me know what to do next thank you very much.

[ChristianModerator]

Hey Julio,

Tools > Available Tools is for importing and exporting Customizer settings only. For the demo posts, please use Tools > Import.

Hope that helps. 🙂

[juliocgParticipant]

no it does not help, this was the original problem Tools > Import does not work and hangs when importing the XML file.

Please help!

[Kosher KMember]

Hi There,

I’ve tried to install “WordPress Importer” but it says its already installed. However, when check on plugin page, I can’t find wordpress importer in there.

Can you please provide FTP access so I can take a loot at your plugin directory

Thanks

[juliocgParticipant]

Please confirm, I was able to get to the quarter page fine. Also here is what is currently on my Web server plug-ins directory:

[julio.gonzalez@blackbox plugins]$ ls
akismet coming-soon force-regenerate-thumbnails hello.php ip-blacklist-cloud revslider wordpress-importer
audit-trail contact-form-7 google-apps-login index.php js_composer w3-total-cache x-shortcodes

WordPress importer is installed correctly.

[MrinalMember]

Hi Julio,

It’s a memory issue.

Do you have access to any server logs in your hosting account? Have you tried increasing the available memory?

http://wordpress.org/extend/plugins/memory-bump/
http://wordpress.org/support/topic/253495#post-1017842

Please ask your webhost support team about this issue, it’s all about them.

[juliocgParticipant]

This is what I got right after trying to import:

[root@blackbox php-fpm.d]# tail /var/log/nginx/zifconsulting.com.error_log
2014/09/02 23:47:39 [error] 2507#0: *96 FastCGI sent in stderr: “PHP message: PHP Fatal error: Class ‘DOMDocument’ not found in /usr/share/nginx/html/zifconsulting.com/wp-content/plugins/wordpress-importer/parsers.php on line 61” while reading response header from upstream, client: 192.168.1.1, server: zifconsulting.com, request: “POST /wp-admin/admin.php?import=wordpress&step=1&_wpnonce=05bda37629 HTTP/1.1”, upstream: “fastcgi://127.0.0.1:9000”, host: “zifconsulting.com”, referrer: “http://zifconsulting.com/wp-admin/admin.php?import=wordpress”

[Paul RModerator]

Hi Julio,

Thanks for writing in.

You might want to consult your webhost regarding this.
Looks like your webhost needs to install PHP module (php-xml).

[juliocgParticipant]

looks like xml is installed please see phpinfo :
http://zifconsulting.com/phpinfo.php

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