[SKW_1960_shadyParticipant]

I have X installed on two sites, same issues on both.
Version 4.3.4 using Child Theme.
http://www.harvestmill.co.uk & http://www.millhousecaravan.co.uk
Wordpress 4.4.2–en_GB
Cornerstone 1.1.3
Envira Gallery 1.4.1.3
Slider Revolution 5.1.6

When I try to update the Theme or apply updates to the three plugins listed I get : An error occurred while updating X: Update package not available. (or An error occurred while updating Cornerstone: Update package not available. etc.)

These are my first WordPress sites and I have limited experience!

[ChristianModerator]

Hey there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[SKW_1960_shadyParticipant]

This reply has been marked as private.

[DarshanaModerator]

This reply has been marked as private.

[SKW_1960_shadyParticipant]

I am unclear what you mean? I have already validated both installations. I followed the link and it says the API codes have been replaced with purchase codes so I tried entering f2cf00f4-6c28-483f-85f7-70d943bcebe9 but that didn’t work. Surely once validated I shouldn;t need to re validate? Please explain more clearly

[SKW_1960_shadyParticipant]

OK – I noticed that the two X licences were assigned to my websites but the names used were WordPress HarvestMill (may be not exactly that) so I revoked them and assigned them to http://harvestmill.co.uk and now it is working – maybe this is useful for someone else? Thanks

[vendinimarketingParticipant]

I too am getting the same error message when I try to update from Version 4.3.4 to 4.4.1.

I’ve been able to apply automatic updates since I first started using the theme back in October, so I’m a bit confused as to why this isn’t working now. Any suggestions you have for troubleshooting would be most appreciated!

Thanks,
Joan

[vendinimarketingParticipant]

This reply has been marked as private.

[LelyModerator]

Hi Joan,

Thank you for the credentials.
Would you mind revoking your current API key then generate a new one? Then try to validate again.

Hope this helps.

[vendinimarketingParticipant]

That worked beautifully. Thank you!

[Prasant RaiModerator]

You are most welcome. 🙂

[Author]

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