Topic: Unable to update my theme, what to do?

Tagged: x

Author

Posts
April 15, 2016 at 2:17 am #883811

martijn
Participant

I get a message that I need to “Validate X to enable automatic updates” but i believe I already did that. How can i check this? When i press “Update theme” it gives me a message: “An error occurred while updating X: Update package not available.”

I think I need to validate or register or something but I believe I already did that. Any help would be greatly appreciated

April 15, 2016 at 8:11 am #884237

Paul R
Moderator

Hi,

Thanks for writing in!

Can you try to validate again.

https://community.theme.co/kb/product-validation/

Thanks

April 15, 2016 at 8:44 am #884284

martijn
Participant

Hi, thanks for the response. But what i see in the link you provide is completely different from what i see in my ‘Home’ page. You can see in the attachment what i mean. And i cant seem to find the page where i can find an API key.

April 15, 2016 at 9:22 pm #885138

Darshana
Moderator

Hi there,

You need to update your theme & plugins manually at this time to validate your site. Please refer to the following post (https://community.theme.co/forums/topic/theme-activation-within-wordpress/#post-883229).

Thanks!

April 19, 2016 at 7:19 am #889886

martijn
Participant

How sure can i be that my content wont be changed? (never did any coding with my site)

April 19, 2016 at 10:19 am #890232

Darshana
Moderator

Hi there,

Please refer to our update guide here (https://community.theme.co/kb/updating-your-theme-and-plugins/) and your data will be safe since it is already saved on your database.

However, we advice you to take a full backup before updating.

Thanks!
Author

Posts

<script> jQuery(function($){ $("#no-reply-883811 .bbp-template-notice, .bbp-no-topic .bbp-template-notice").removeClass('bbp-template-notice'); }); </script>