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  • April 5, 2016 at 4:36 am #867371
    ahurlburt53
    Participant

    Just did a file restore on website, now I am unable to loginto website

    screen shot

    http://i.imgur.com/guxWwyN.png

    web url

    new home

    April 5, 2016 at 4:38 am #867373
    ahurlburt53
    Participant
    This reply has been marked as private.
    April 5, 2016 at 12:14 pm #867934
    Rupok
    Member

    Hi there,

    Thanks for writing in! It seems your file restoration was not successful as some file might be missing that’s returning fatal error. You could try removing corerstone folder from wp-content/plugins/ directory and try login to your website.

    Cheers!

    April 5, 2016 at 3:58 pm #868185
    ahurlburt53
    Participant

    Yup, I did that and everything is working but product validation

    April 6, 2016 at 6:36 am #869043
    Jack
    Keymaster

    Hi there,

    I’ve just responded to your product validation thread requesting FTP details, I see you’ve provided them in this post, but are you happy for me to go ahead with the update? Was the file restore because of any issues you were having with X or Cornerstone in the latest update?

    Thank you!

    April 6, 2016 at 12:20 pm #869707
    ahurlburt53
    Participant

    yes

    April 6, 2016 at 5:25 pm #870180
    Darshana
    Moderator

    Hi there,

    I have checked your other thread with regard to the product validation issue and I see now your site functioning properly.

    Let us know if you need anything else.
    Cheers!

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