[PokerprinzParticipant]

Hi

Topic: Unable to install extensions i always get this Message! “Your WordPress file permissions do not allow plugins to be installed.”
X-Theme Installed Version
4.4.1
Cornerstone
Version 1.2.1

[DarshanaModerator]

Hi there,

Please try resetting your WordPress files and folders permissions. The correct settings can be found at http://www.smashingmagazine.com/2014/05/08/proper-wordpress-filesystem-permissions-ownerships/.

Let us know how it goes.
Thanks.

[PokerprinzParticipant]

Hello,
setting wp-content to 777 with no luck
I’ve also tried disabling all plugins with no luck
but i can all other plugins install like WP-Optimize…
and This Problem is soon all my sites with X Theme

do you have any Idee?

[ZeshanMember]

Hi there,

In that case, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks!

[PokerprinzParticipant]

This reply has been marked as private.

[RupokMember]

Hi there,

Thanks for updating. It seems you have Wordfence installed on your site that might cause the issue too. Kindly deactivate this and try again. Also check if this plugin added any extra configuration on .htaccess file.

Cheers!

[PokerprinzParticipant]

This reply has been marked as private.

[sweetiekittyParticipant]

Dear Sir or Madame,

Unfortunately, we are facing the same issue in our site as well.
Just updated to Theme v 4.4.1 with Cornerstone v 1.2.2 (from Dashboard->Updates),

but no extension is been able to be installed. We receive for every attempt the following error message:
“Your WordPress file permissions do not allow plugins to be installed.”

1) Modified the folder and files permissions according to the provided URL from http://www.smashingmagazine.com but with no success.
2) We have not installed any security plugin.

Please see attached image.

On next message, we will provide site URL and needed credentials.

We would appreciate any help.

Thank you in advance!

[sweetiekittyParticipant]

This reply has been marked as private.

[RadModerator]

Hi there,

I checked and confirm the issue, I also confirmed that your files and folders have no same owner/group comparing other files. Hence, triggering the permission issue. There is a chance that your temporary folder has same issue too.

Please contact your hosting regarding this issue, as they have more control over your file system.

Thanks!

[llribasParticipant]

Hello,

Same problem here:

New fresh installation from today, with new license, just wordpress + x theme + x child + cornerstone, everything last version, nothing more.

It fails like said before in this thread, when I try to install RevSlider from XAddons.

I can install plugins as usually (wordpress ask for the ftp user, and everything ok).
I checked the file permissions, and reseted to:

• find . -type f -exec chmod 664 {} +
• find . -type d -exec chmod 775 {} +
• chmod 660 wp-config.php

but it keeps failing

I will provide credentials in next private message.

[llribasParticipant]

This reply has been marked as private.

[PokerprinzParticipant]

Hello,

so i add this to my .htaccess file: AddHandler php70-cgi .php

and now i can download Addons from X theme!

[sweetiekittyParticipant]

Thank you for your fast support!

We will continue the investigation and let you know for the solution.

@pokerprinz thank you for your suggestion for .htaccess!
Unfortunately, it does not do the trick for us, as our version is PHP 5.3.29.

Is there any possibility the PHP version to be the problem?

Please do not close the topic and we will keep you updated.

Thank you in advance!

[llribasParticipant]

Just as a fast solution I installed “revolution slider” like a regular plugin (from plugins section), and everything ok.
But I can’t install anything from “X Addons” page.

[Author]

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