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Archive / Unable to add MailChimp API Key
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  • July 22, 2015 at 9:41 pm #337658

    commutatus
    Participant

    Hello,

    I am unable to add an API key for my MailChimp account. When I enter the API Key, the screen reloads but no account is hooked up.

    Could you please help out?

    Do let me know what details you’d like me to provide to help you investigate further?

    Cheers!

    July 22, 2015 at 11:28 pm #337763

    Friech
    Moderator

    Hi There,

    Thanks for writing in! Open the file /wp-content/plugins/x-email-mailchimp/email-mailchimp/fuctions/vendor/mcapi/Mailchimp.php in a text editor and just below the line no. 167 (see: http://prntscr.com/6hgvjg), add following line of code:

    curl_setopt($this->ch, CURLOPT_SSL_VERIFYPEER, false);

    Let us know how it goes.

    Hope it helps, Cheers!

    July 24, 2015 at 1:33 am #339072

    commutatus
    Participant

    I did make the above change but still no avail! Could you please help me out?

    July 24, 2015 at 4:00 am #339187

    John Ezra
    Member

    Hi there,

    Thanks for updating the thread! Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    July 24, 2015 at 2:38 pm #339604

    commutatus
    Participant
    This reply has been marked as private.
    July 24, 2015 at 10:59 pm #339860

    Rad
    Moderator

    Hi there,

    You can upload they key at your site, and just provide the url where we can download it. Use a long folder name for storing the key so no once could guess it and download it. Or you can password protect the url where your key file is.

    Thanks!

    July 25, 2015 at 2:34 am #339998

    commutatus
    Participant
    This reply has been marked as private.
    July 25, 2015 at 7:09 pm #340478

    Rad
    Moderator
    This reply has been marked as private.
    August 9, 2015 at 2:04 am #354042

    commutatus
    Participant
    This reply has been marked as private.
    August 9, 2015 at 2:53 am #354064

    Christian
    Moderator

    Hey there,

    Please update X to 4.0.6 and Cornerstone to 1.0.5 and disable all third party plugins first so we could rule out compatibility and conflict issues.

    Thanks.

    August 9, 2015 at 5:12 am #354102

    commutatus
    Participant

    Hey,

    I’ve done this and disable all plugins except Email-Mailchimp and Cornerstone by Themeco.

    When I try to enter the API key, I receive the following error : Fatal error: Call to undefined function curl_init() in /var/www/html/wp-content/plugins/x-email-mailchimp/email-mailchimp/functions/vendor/mcapi/Mailchimp.php on line 156

    Thanks

    August 9, 2015 at 5:55 am #354113

    Christopher
    Moderator

    Hi there,

    Please make sure that your site’s firewall is not blocking the mailchimp and also make sure that you have enable CURL on your hosting environment. You can contact your hosting provider and open a support ticket and ask them to allow connection for https://api.mailchimp.com/2.0

    Please check this thread too : https://community.theme.co//forums/topic/mailchimp-error-fatal-error-when-adding-api-key/#post-300323

    Let us know how it goes.

    August 10, 2015 at 3:03 am #354728

    commutatus
    Participant

    Yes, the issue was that CURL was not installed!

    Thank you so much for your patience!

    August 10, 2015 at 3:08 am #354731

    Rue Nel
    Moderator

    Hey There,

    We are glad you’ve figured out a way to resolve your issue.
    Thanks for letting us know!

    You are always welcome.

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