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Archive / Uh oh, we couldn't check if this license was valid. (Page 4)
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  • January 3, 2017 at 3:46 am #1313897
    busken
    Participant
    This reply has been marked as private.
    January 4, 2017 at 6:41 am #1315665
    Rubin
    Keymaster

    Hey There,

    The purchase code you are outlining only has one license so we would need to delete the whole account. Is that okay for you?

    January 31, 2017 at 12:44 pm #1352610
    marmstrong2015
    Participant
    This reply has been marked as private.
    January 31, 2017 at 2:16 pm #1352710
    Joao
    Moderator

    Hello There,

    Thanks for writing in! You should be able to update Cornerstone if you have X license validated.

    Please do the following:

    1] Please go to X Addons > Home and revoke the validation.
    2] Please login to your account and revoke the license. https://community.theme.co/my-account/
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    Please check our our knowledge base to know how: https://community.theme.co/kb/updating-your-theme-and-plugins/

    Hope this helps.

    February 4, 2017 at 3:44 pm #1358081
    marmstrong2015
    Participant

    Hi there,

    I have tried what you suggested and updated the url in the license manager to match what is in my wordpress settings (this involved adding http://)

    I am still struggling with this issue. The message I get when I click to view details is blank.

    I’ve got 3 of these sites but have only struggled with this one and not sure why. Is it an authentication server issue on Theme X side?

    cheers,
    Marc

    February 5, 2017 at 12:07 am #1358346
    Rue Nel
    Moderator

    Hello Marc,

    To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – Link to your site

    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    February 5, 2017 at 12:19 am #1358352
    marmstrong2015
    Participant
    This reply has been marked as private.
    February 5, 2017 at 3:03 pm #1358834
    Rad
    Moderator

    Hi Marc,

    The validation returns internal Server error which doesn’t give any details. Would you mind providing your FTP login credentials as well?

    Thanks!

    February 6, 2017 at 12:39 pm #1360026
    marmstrong2015
    Participant
    This reply has been marked as private.
    February 7, 2017 at 2:04 am #1360817
    marmstrong2015
    Participant

    Hi there, just following up to see if you got in okay.

    February 7, 2017 at 12:15 pm #1361533
    marmstrong2015
    Participant

    Hi there,

    I’ve supplied the ftp info, please let me know if you received it.

    Thanks,
    Marc

    February 8, 2017 at 8:28 am #1362818
    Rahul
    Moderator

    Hey There,

    Thanks for writing back!

    Unfortunately, we’re unable to receive it. Kindly send it here within the current thread.

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    February 8, 2017 at 3:45 pm #1363404
    marmstrong2015
    Participant
    This reply has been marked as private.
    February 8, 2017 at 11:52 pm #1363865
    Rue Nel
    Moderator

    Hello There,

    Thank you for providing the credentials. I went ahead and check some files. I also increased your PHP memory limit by editing the wp-config.php. I am happy to inform you that I was able to validate your site successfully. By the way, I also updated Cornerstone from version 1.2.2 to our latest version which is 1.3.3

    If you need anything else we can help you with, don’t hesitate to open another thread.

    February 9, 2017 at 1:55 am #1363960
    marmstrong2015
    Participant

    great, thank you, seems to be working now and as a result of the update my facebook share is showing images now. 🙂

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