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    Posts
  • April 25, 2016 at 12:00 am #898058
    Paul R
    Moderator

    Hi Kyle,

    Kindly create a new topic then provide us the following info in a separate private reply.

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials
    – Purchase code

    Thanks

    June 30, 2016 at 1:45 pm #1067116
    CWL-Webmaster
    Participant

    Hello,
    Same problem here. And a real bother as it won’t update correctly anything and the 404 page does not appear correctly. Please help me fix this urgently.

    June 30, 2016 at 1:53 pm #1067128
    CWL-Webmaster
    Participant

    Hello X webmaster, any chance I could get some help please?
    I can’t validate the X and therefore can not work with older versions of cornerstone or 404 pages. Please advise

    June 30, 2016 at 1:55 pm #1067136
    Rahul
    Moderator

    Hi There,

    Kindly create a new topic then provide us the following info in a separate private reply.

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials
    – Purchase code

    Thanks

    June 30, 2016 at 2:21 pm #1067186
    CWL-Webmaster
    Participant

    Same here, very frustrating and time consuming.

    June 30, 2016 at 9:02 pm #1067791
    Rad
    Moderator

    Hi there,

    There are many possible reasons why this happens and we would like to investigate it one by one 🙂

    Would you mind starting a new thread while providing the requested credentials in private reply?

    Validation has no problem on our end, this could be specific to your site.

    Thanks!

    July 10, 2016 at 8:16 pm #1080669
    duckulazhu
    Participant
    This reply has been marked as private.
    July 11, 2016 at 12:47 am #1080847
    Rue Nel
    Moderator

    Hello There,

    Thanks for updating this thread! There must have been connection issues in your site. Please contact your host using the error message above, you can contact your webhost. Here is a form letter you may use:

    Hello [provider],

My WordPress installation is having a hard time making outbound HTTP requests. I’m using X theme and it makes a request to community.theme.co for setting up automatic updates. 

Could you please do the following?
– Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.
– Check into the error message above.

Please advise on anything you discover. Thank you.

    Please let us know how it goes.

    August 10, 2016 at 5:00 pm #1126250
    Davidkaye_59
    Participant

    I am having the same problem, I even purchased a new license…but still getting the same message. Really disappointed!

    DavidK

    August 11, 2016 at 12:18 am #1126747
    Rupok
    Member

    Hi @davidkaye_59

    Would you mind providing your login credentials and purchase code as well?

    Thanks!

    August 11, 2016 at 3:34 am #1126909
    Davidkaye_59
    Participant

    Hi

    I keep getting the message “Uh oh, we couldn’t check if this license was valid.”

    I have re-installed wordpress.
    I have deleted the cache on Firefox settings.
    I even purchased a fourth license.

    Still getting the same message. Can you help?

    David

    August 11, 2016 at 3:36 am #1126914
    Davidkaye_59
    Participant
    This reply has been marked as private.
    August 11, 2016 at 7:18 am #1127086
    Joao
    Moderator

    Hi David,

    Please do the following:
    1] Please go to X Addons > Home and revoke the validation.If you haven´t registered skip to step 2.
    2] Please login to your account and revoke the license. https://community.theme.co/my-account/
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    Hope this helps.

    If that does not work, please confirm that you have your URL correctly assigned on :

    https://community.theme.co/my-licenses

    And please provide your purchase code in a private reply.

    Thanks

    Joao

    August 29, 2016 at 4:17 am #1151401
    deciplex
    Participant

    Hello,

    I am having the same issue, when click on Details I get a “Not Found” message.

    Dis anyone figure how to fix this ?

    Best,

    Marc

    August 29, 2016 at 4:39 am #1151423
    Christopher
    Moderator

    Hi there,

    Thanks for writing in !

    Please check this KB article : https://community.theme.co/kb/connection-issues/

    If you need further assist, please open a new thread and provide us with URL and login credentials in private replay.

    Thanks.

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