[RubinKeymaster]

Hey There,

It’s saving fine on my end, which browser are you using? And yes it’s uncommon but not closing a tag is a major issue for any html rendering engine since it gets confused about what’s bold and what’s not.

[Jennifer SParticipant]

Hi! I’m using Firefox 37.0.2 on Mac 10.10.3 Yosemite. I just tried it in Safari 8.0.5 and the same thing happens. Though my latest video does not show it, I also tried it in Chrome 42.0.2311.90 and I get the exact same behavior.

Video demo: http://screencast.com/t/FPYn1ZAyhBd

And from some of the previous posts in this thread by other users, some other people are having the same problem.

Obviously, there is no IE for Mac so I cannot test that, but 3 of the top browsers out there are delivering this behavior. Could it be a Mac compatibility thing? Anyway, the good news is that settings are saving, but this bug might be a turn-off to any new users who experience it. Please let me know when it’s fixed? Thanks! 🙂

[RadModerator]

Hi Jennifer,

Are you referring to “Save and Publish” button is not changing status to “Saved”. Yes, it’s a bug between X theme and WP 4.2 and I already forwarded for checking. Though, not sure when it could be fixed but we will let everyone know. But the saving works okay with no problem, so you can reload your customizer after saving as atemporary solution.

Thanks.

[Jennifer SParticipant]

Hi! Yes, that is what I was talking about. Glad to know it’s a bug. And everything does save – it’s just a pain in the neck to deal with the warning when you go to leave Customizer. Glad it’s on your radar to be fixed. Thanks! 🙂

[FriechModerator]

Hi There,

Thanks for understanding. Rest assured that our dev team is already on it.

Cheers!

[androoParticipant]

Having the same issue. I change the social media icons and after hitting save, i get the message about leaving and it doesn’t save anything.

[Paul RModerator]

@androo

Please create a new topic regarding the issue, then provide us with your login credentials in there so we can take a closer look. To do this, you can make a post in your new thread with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks

[dreampodParticipant]

This reply has been marked as private.

[Rue NelModerator]

Hi @dreampod,

We recommend that you increase your memory allocated to PHP. You can check this warning in WooCommerce > System Status > WordPress Environment > WP Memory Limit. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512' );

We would loved to know if this has work for you. Thank you.

If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

Thanks!

[Author]

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