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Posts
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Hi! I just updated to the latest version of the theme, and my site’s coming unglued a bit.
My font selections are being ignored, and any settings I change in the customize view won’t save. Video demo here:
http://screencast.com/t/KCSnPsBlcnI’m honestly afraid to update any of my dozen other X sites to the latest release until I know this is fixed. I even disabled ALL my plugins – that did not fix it either. My fonts are much to heavy and I need to be able to save my Customizer settings.
http://rdic.ondemandmarketing.net/
Theme, WP, and plugins are all up to date. Please help – thanks!
This reply has been marked as private.Hello There,
Thanks for posting in!
You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Thank you.
Hi! Per my post, I’ve ready done that and it did not fix it.
I deactivated all but your short code plugin, and it stayed broken. I have a client meeting for this site in the morning. Any other suggestions?
I am having a similar problem. in my visual composer when i updated to the new X theme and new wordpress version all the typography settings when i go to edit a text section on the front end editor are gone, and it wont allow me to type or it types only in white font color. I dont have the ability to change it from H1 – Paragraph etc.. Any suggestions? Im building this site for a client that they want to see it asap but i cant fix anything with no customization options…
Hi There,
Try to reset the customizer settings. But download XCS file first so you do have a backup. If the customizer saves upload the XCS file back.
Hope it helps, Cheers!
Same issue – saved Customiser xcs file. Reset Customiser and reuploaded xcd file. Same thing. The changes however ARE saved in Customiser, but the button does not change to “Saved”. It continues to say “Save & Publish”, so I have to “leave the page without saving” but when I come back in, the changes are there. So the saving works, but the button doesn’t reflect this.
Thanks
Wizard247Hi there,
That’s weird, would you mind providing your admin login credentials for checking? I’d like to see if there is any javascript error. You can also start a new thread linking back here. That way you can provide your information in private.
Thanks.
Hi! Same thing happened for me. And you already have my login.
I reimported my customized settings, everything looked good again. But as soon as I changed my header logo, the fonts flipped to bold and all my customizer controls stop working.
You can log into my account now – I posted my creds for you last night when I started this thread.
Now you’ve got 3 of us with the same problem.
I’m deleting this post. The following post I put up (under the Riverflow login) is the correct assessment of what’s happening now. Thanks!
AnonymousOk, one final update. I logged into one of my demo sites that is currently on WP 4.0.3.
I updated all my plugins and the X-theme to the latest version, but left WP at 4.0.3. When the latest version of X is running on an older version of WP, it works like it’s supposed to.
so it seems that the conflict is between X and WP 4.2.
Video demonstration: http://screencast.com/t/TdUudL4OEyrR
Whether the problem needs to be fixed by X or by WordPress remains to be seen, but it’s something that’s going to bite pretty much everyone who upgrades both X and WP soon enough. Please let us know when it’s fixed? Thanks!
Hi,
I found what was causing the problem in http://rdic.ondemandmarketing.net/
Please remove px on this field.
It is automatically added by the theme.http://screencast.com/t/m1MfDtD36J14
Hope that helps.
No, that’s not it. This is a fundamental coding problem between X and WP 4.2. It is a BUG of some sort.
I’m not trying to be grumpy (honest – I love you guys!), but I manage more than a dozen sites using the X theme and I cannot update any of them until this is sorted out. Nor can I finish styling this RDIC site because the Customizer settings won’t work.
- Here’s another screencast video demonstration of what’s not working: http://screencast.com/t/ArM75RgnQj9
- Here’s a screencast video demonstration of the latest version of X working fine – it’s working fine in this instance because this site is on an OLDER version of wordpress: http://screencast.com/t/TdUudL4OEyrR
- Finally, please know that I have already disabled ALL of my plugins, tested this again, and the problem STILL exists in the WP 4.2 environment. So it’s not a plugin issue
The fact that your latest release works with WP 4.1.x or 4.0.x just fine, but does not work with WP 4.2 should be giving us a huge clue here – that something is wrong with the combination. Again, sounds like a bug to me.
Very early in this thread yesterday I posted my login credentials. The screenshot you sent me looks like you logged in, but did you try mirroring the steps I did in my videos? Did you try to save a change in Customizer and see that it doesn’t save?
My client wants his site and there’s nothing I can do until this is fixed. You guys are usually really on your toes with stuff like this, but you seem to be a bit confused by this one.
I guess given I’m not the only one having this problem, I’d say again – I think you’ve got a bug. Please help? I know you guys are awesome, so let’s get to the root of the problem and fix us up please! Thanks! Hello There,
Upon thorough inspection of your site, I noticed that there is an unclosed html in your top content. Please see the screenshot http://prntscr.com/6xnpyy
The code is:
<p class="p-info"><strong>CALL US TODAY! (800) 918-4180 x13 | <a href="mailto:info@rdic.com">info@rdic.com</a></p>Which I think, the correct one should be this:
<p class="p-info"><strong>CALL US TODAY! (800) 918-4180 x13</strong> | <a href="mailto:info@rdic.com">info@rdic.com</a></p>I’ve went ahead and corrected this for you. Please let me know how it goes.
Holy smokes. That does fix the issue with the font features not responding.
However, the “Save” feature is still broken (see previous video). When I hit “Save” – the dial spins like it’s saving, but then it just stays there saying “Save”. And if you close out of the Customizer, it tells you your stuff is not saved and do you really want to leave the page.
So that’s still broken, but the fonts are working again.
Is it normal that a bit of unfinished HTML in a header field would break down your entire typography feature in Customizer? Seems sensitive. Anyway, thanks for fixing that!
Hopefully you can fix the Save problem now. Thanks!
