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Hello, I had used my X theme purchase code from Envato on a previous version of the site and have reassigned it to the new url, which is http://www.artiswall.com. I am trying to install X Theme add-ons, such as content dock, but am unable to register the site. I am using the correct email and purchase code that have reassigned to http://www.artiswall.com, but I receive this error:
This purchase code has already been registered. You may have an additional account. If you’re unable to locate it, contact us with your purchase code and we can take a look for you.
If you could help that would be great,
ThanksHi There,
Thanks for writing in! Please update your X|Theme (4.4.2) and Cornerstone (1.2.4) to there latest version first. You might need to update to WordPress 4.5.x as well since plugins are pushing updates for that WP version to be fully compatible.
You can follow this link on how you can update your X|Theme and Cornerstone manually (since you can’t validate the site, automatic update would not work).
And this link is for updating your WordPress.
Let us know how it goes.
Cheers!
Hi There @isearchlocal,
Thanks for writing in! Is there a chance that you had registered a second account here in the forum? And verified that purchased code on that account.
I’ll forward this to our account manager, so he could check your purchased code.
Cheers!
Hi there,
I apologize for the delay here. I’ve checked the purchase code, and it looks like you have two accounts with us. Here’s a link to the other one: https://community.theme.co/users/jpisearchlocal/
Hello There,
Thanks for writing in!
Do we have to remove the other account and merge the license on this account? Please confirm it before we do anything.Thank you.
that would be ideal if you could simply merge them on to this main account that would sort everything!
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