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  • January 30, 2017 at 6:13 am #1350590
    andymcgill
    Participant

    Hello,

    I’m having trouble with installing the Agency expanded demo, Is there a problem with my web host?

    I’ve not had this problem before.

    Thankyou,

    Andy

    January 30, 2017 at 6:14 am #1350591
    andymcgill
    Participant
    This reply has been marked as private.
    January 30, 2017 at 6:15 am #1350595
    andymcgill
    Participant
    This reply has been marked as private.
    January 30, 2017 at 6:42 am #1350622
    Christopher
    Moderator

    Hi there,

    Please contact your webhost. Here is a form letter you may use:

    Hello [provider],

My WordPress installation is having a hard time making outbound HTTP requests. I’m using X theme and it makes a request to community.theme.co for setting up automatic updates. Here is the error message I’m receiving:

[screenshot, or copy/paste the verbose error message (see above regarding the &x-verbose flag)]

Could you please do the following?

– Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.

Please advise on anything you discover. Thank you.

    Let us know how it goes.

    January 30, 2017 at 7:21 am #1350662
    andymcgill
    Participant
    This reply has been marked as private.
    January 30, 2017 at 7:41 am #1350692
    Darshana
    Moderator

    Hi Andy,

    Can you ask them to increase your PHP Max Script Execute Time to 300 and then try generating demo content. Most probably, this should resolve your issue.

    Let us know how it goes.
    Thanks!

    January 30, 2017 at 8:11 am #1350741
    andymcgill
    Participant
    This reply has been marked as private.
    January 30, 2017 at 10:54 am #1351021
    andymcgill
    Participant
    This reply has been marked as private.
    January 30, 2017 at 9:54 pm #1351741
    Friech
    Moderator

    Hi Andy,

    I did go ahead added that file on the root directory and on the WP installation folder, but it seems has no effect. If you navigate to Dashboard > WP-ServerInfo under PHP Max Script Execute Time you’ll see that it still 30s.

    Are you saying above that your host was not able to confirm the following?

    - Ensure my site can reach this domain: community.theme.co and http://themeco-packages.s3.amazonaws.com
– Ensure cURL is working, and allow_url_fopen is enabled.

    Please clarify. Thanks.

    January 31, 2017 at 3:26 am #1351991
    andymcgill
    Participant

    Hello,

    Godaddy told me that it’s beyond their level of support.

    I took the action of redirecting the nameservers to LCN and re-installed wordpress.

    There’s obviously something that does not work between GoDaddy and X!

    Thanks for all your help,

    My issue is resolved for now 🙂

    A

    January 31, 2017 at 5:29 am #1352107
    Christopher
    Moderator

    You’re welcome.

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