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[Phillip]

Hi. I’m having some trouble using Superfly, as it is asking me for a purchase code.

I previously did not have Superfly installed and installed it through the X Add-on page. When I install it on my child theme’s Add-on page, I can install Superfly. But when I activate it, it asks me for a purchase code in the Activate tab. In addition, when I navigate back to the Add-on page, it’s as if I never installed Superfly in the first place because it gives me the option to Install it again.

I tried switching to the parent theme and did the same thing. This time, it did not ask me for a purchase code. At this point, I activated the child theme and then went back to the Activate tab in Superfly. It then asks me for a purchase code again.

Can you advise? Thanks.

[Rupok]

Hi there,

Thanks for writing in! Superfly is an Integrated Plugin of X. You don’t need to activate it to use with X and there is no license key provided for integrated plugins.

Cheers!

[Phillip]

Right. I should be seeing this https://s3.amazonaws.com/community-themeco/app/uploads/2016/10/24042044/activation-screen.png

However, I see that it asks for my purchase code.

[Joao]

Hi There,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks

[Author]

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