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[Lorenzo A]

Hi.

I’ve tried everything recommended in the forums but cannot reassign a license to my new site.
I revoked an existing license, followed the recommended steps exactly but nothing works. After revoking, I use an existing license to assign a site but when I hot enter, nothing happens.

Please help as this si my work site and I can’t be worrying abut whether X Theme has automatically updated or not.

Thanks,

Lorenzo

[Friech]

Hi Lorenzo,

Thanks for writing in! Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials
– Purchased code

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

In the meantime, please make sure your Purchased code is verified here and is not assigned to any domain yet.

Cheers!

[Gilles]

Hello, I’m having exactly the same issue, I just bought a new license, add the purchase code to my license page, and now when I try to assign a site, no matter in which format or how many times I try to enter the URL, it doesn’t do anything.

Kind regards,
Gilles

Edit: nevermind I found it, just don’t try it in safari, any other browser works fine

[Rue Nel]

Hello Gilles,

We are just glad that you have figured it out a way to correct the said issue.
Thanks for letting us know!

@Lorenzo:
Please use Chrome or Firefox browser when assigning the license to your site.

Best Regards.

[Author]

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