Docs

[Simon H]

Help!

I just updated theme X for the first time in a long time via FTP.
the site was working perfectly fine after update but asked me to verify the site, i tried to but it wouldn’t allow me to and said something went wrong.

I logged into my Themeco account to mange accounts and i clicked verify new purchase code when i did that it said the following:

‘This purchase code has already been registered. You may have an additional account. If you’re unable to locate it, contact us with your purchase code and we can take a look for you.’

After that happened my whole site went down and i can’t get inot the back end either! please help as my site is completely off line!

Regards,
Simon

[Simon H]

Please see attached image of the Error i am now getting after update.

[Simon H]

I have disabled cornerstone plugin via FTP and this has resolved the issue for now, so there is some problem here. as soon as i activate it again my site is down again and get ‘HTTP ERROR 500’

Do i need to ad some additional information for this plugin to work?

[Rue Nel]

Hello There,

Thanks for writing in! An HTTP ERROR 500 usually means there is a fatal PHP error. Can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the page, you should have some error output describing the issue in more detail.

Please let us know how it goes.

[Simon H]

Hi,

thanks for your reply, should i remove the define(‘WP_DEBUG’, false);
above it?

see image attached

[Simon H]

This is what it says:

Notice: load_plugin_textdomain was called with an argument that is deprecated since version 2.7.0 with no alternative available. in /home/hurlsfitness/public_html/wp-includes/functions.php on line 4023

Notice: The called constructor method for WP_Widget in upcoming_events_widget is deprecated since version 4.3.0! Use
__construct()
instead. in /home/hurlsfitness/public_html/wp-includes/functions.php on line 3891

Fatal error: Cannot redeclare x_shortcode_dropcap() (previously declared in /home/hurlsfitness/public_html/wp-content/plugins/cornerstone/includes/shortcodes/dropcap.php:6) in /home/hurlsfitness/public_html/wp-content/plugins/x-shortcodes/functions/shortcodes.php on line 92

[Rue Nel]

Hello There,

Thanks for updating in! Based on the information that you shared, it turns out the X Shortcodes plugin is causing an issue in your site. Please deactivate and delete X Shortcodes plugin. You might need to login to your ftp and manually delete the x-shortcodes folder in the plugins section.

Please take note that X shortcodes and its functionality has been consolidated into Cornerstone which will be automatically installed when you go to X Addons > Extensions.

Please let us know how it goes.

[Author]

Posts