[MarcKaraParticipant]

Hi Team,

I currently having an issue uploading a Demo Content “Integrity 1” keeps failing to upload,
I have taken a screenshot of the failed messages.

Any idea why this is happening?

Thank you,

[ChristianModerator]

Hey there,

There are several factors that could cause this. Please give us access to your WordPress admin and FTP

Thanks.

[MarcKaraParticipant]

This reply has been marked as private.

[DarshanaModerator]

Hi there,

I have cleared the error in the default-constants.php file. Also we need your WordPress admin credentials to investigate your issue further.

Thanks!

[MarcKaraParticipant]

This reply has been marked as private.

[DarshanaModerator]

Hi there,

It’s not recommended to change WordPress core files directly, I have restored those changes for you. If you need to increase WP Memory, please follow this method instead (https://community.theme.co/forums/topic/error-message-8/#post-1326297).

With regard to your demo content generation issue, could you please try contacting your hosting provider and ask them to do the following.

Update PHP version to v5.6.x or above. 
Increase PHP Max Script Execute Time to 300

Then try to re-generate demo content and see if that helps.

Let us know how it goes.
Thanks!

[MarcKaraParticipant]

Hi Team,

As requested,
I have contacted the host provider and requested for the changes,
Update PHP version to v5.6.x
Increase PHP Max Script Execute Time to 300

Still, has not resolved to upload the “demo content” failed trying to upload,

Please advise other troubleshooting,

Thank you,

[Paul RModerator]

Hi,

Upon checking, I can see the following error in the console.

https://www.screencast.com/t/PpfXjbinQeD

Kindly contact your host and request to increase Curl timeout limit.

Thanks

[DarshanaModerator]

Hi there,

Just to follow up with your issue, please contact your hosting provider and ask them to increase your current cURL timeout configuration settings. This should solve your issue.

Let us know how it goes.
Thanks!

[MarcKaraParticipant]

Hi,

As requested I have increased the cURL timeout configuration setting from 600 to 1200,
But still has not resolved my issue,

Any other advice you can recommend,

Thank you,

[RadModerator]

Hi there,

That’s just max execution time, not cURL timeout. Try the default_socket_timeout config and set it to 300. Where do you set it and maybe I could check if those configuration are effective. Then please backup your site, the next test I’ll apply could reset or messed up some files, just for testing.

Thanks!

[MarcKaraParticipant]

Hi,

Okay it seems like I’m going back and forward with this issue and it’s starting to annoy me, troubleshooting this ongoing issue,

I have called the hosting provider and they have indicated that the following is not available in the php.ini file,

– default_Socket_timeout = Does not seem to be existed in the php.ini file (Don’t know where this existed

– Also, the cURL timeout does not seem to be available in the php.ini file as well,

Please let me know if I’m looking at the wrong location or troubleshooting advice,

Thank you,

[RadModerator]

Hi there,

Yes, they are usually not familiar with it based on my experience. You may check this as well http://php.net/manual/en/filesystem.configuration.php

The last solution is to modify the core files to impose and force limit. This shouldn’t be done this way since theme and plugins rely on WordPress, and WordPress relies on its hosting environment.

I went ahead and bypass the limit through code, and I imported the Integrity 1 demo.

Thanks.

[Author]

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