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[Zwaeback]

Hi,

My Theme X automatic update is not working.
The response I get is – An error occurred while updating X: Update package not available.

Three weeks ago I changed my domain from philjaeger.net to philjaeger.com on GoDaddy.

My Theme X license was also changed to philjaeger.net to http://philjaeger.com today.

The WordPress Site URL also is http://philjaeger.com in the General settings.

I cleared the Chrome browser and GoDaddy caches.

Thanks,
Phil

[Zwaeback]

I found this info.

I don’t see a button to revoke the validation in WordPress, but I did revoke the license and reassign it on the Theme.co site.

——————————————————————

Thanks for the updates. Could your please do the following:

1] Please go to X Addons > Home and revoke the validation.
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

[Zwaeback]

….

[Christian]

Hey there,

Please try revoking and revalidating through Addons. See https://cloudup.com/ci5Bde6dK-c

Let us know how it goes.

Thanks.

[Zwaeback]

Hi,

Thanks for including the video.

The WordPress installation that you show looks different than mine. There’s no revoking button on my installation.

Here’s a screenshot of the
Addons > Extensions

Addons > Home

[Friech]

Hi There,

There seems to be an issue with automatic update with X v4.3 on WP v4.5. So please follow the Manual Updates method provided here or this post.

Let us know how it goes. Thanks.

[Zwaeback]

Thanks for your help!

The manual update worked just fine.

[Giusi P]

Hi I’m having the same issue. Trying to update and I get the following error message:

Enabling Maintenance mode…

Updating Plugin Cornerstone (1/1)
An error occurred while updating Cornerstone: Update package not available.
Disabling Maintenance mode…

Which option should I go for?

[Giusi P]

This reply has been marked as private.

[Rupok]

Hi @giusi_p

Thanks for updating the thread. But maybe you missed the last reply. There was a known bug on X 4.3.0 regarding the automatic update. If you are using that version or earlier, kindly update the theme manually for now. You can download the installable theme from themeforest or here – https://community.theme.co/dashboard/

You can just place the extracted theme folder x under wp-content/themes/ folder using FTP replacing the old theme folder.

Also please follow the installation video to understand it better – https://community.theme.co/kb/theme-installation/

After updating theme, everything should be fine and then update all other plugins.

Hope this helps.

Cheers!

[Author]

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