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  • April 11, 2016 at 1:27 pm #876938
    adamsarch
    Participant

    I’ve validated the theme on my wordpress, but why won’t it update to the newest theme update?
    Thanks!

    April 11, 2016 at 10:02 pm #877517
    Prasant Rai
    Moderator

    Hello Adam,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    April 13, 2016 at 5:11 pm #880983
    adamsarch
    Participant
    This reply has been marked as private.
    April 13, 2016 at 5:12 pm #880984
    adamsarch
    Participant
    This reply has been marked as private.
    April 14, 2016 at 1:15 am #881536
    Paul R
    Moderator

    Hi,

    We need to know what errors you are getting trying to update your site.

    At the mean time please review this link – https://community.theme.co/kb/updating-your-theme-and-plugins/

    Thanks

    April 15, 2016 at 8:37 am #884270
    adamsarch
    Participant
    This reply has been marked as private.
    April 15, 2016 at 9:25 pm #885139
    Darshana
    Moderator

    Hi there,

    It could happen because of an internal caching issue. Could you please try revoking your license and then re-validate to see if that helps. Check the bottom of the X Addons page to revoke your license.

    Please refer to the following post if you need more information (https://community.theme.co/forums/topic/theme-activation-within-wordpress/#post-883229).

    Let us know how it goes.
    Thanks!

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