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  • February 23, 2017 at 9:36 am #1383002
    vindbron
    Participant

    Hi,

    I updated and the update broke my layout on the homepage.

    My adress is http://www.hotelltvsystem.se

    Br/
    Fredrik

    February 23, 2017 at 9:39 am #1383016
    vindbron
    Participant

    Forgot to mention that i have version 4.6.4 of X and WordPress 4.7.2

    Br/
    Fredrik

    February 23, 2017 at 11:18 am #1383116
    Rupok
    Member

    Hey Fredrik,

    Sorry to hear that you are having trouble. Looks like update was not completely done and some files seems missing. Kindly install a fresh copy of X. You can download the installable theme from themeforest or here – https://community.theme.co/dashboard/

    You can just place the extracted theme folder x under wp-content/themes/ folder using FTP replacing the old theme folder.

    Cheers!

    February 24, 2017 at 1:18 am #1383987
    vindbron
    Participant

    Thanks for quick support Rupok, appreciated! Worked like a charm!

    Br/
    Fredrik

    February 24, 2017 at 1:31 am #1383996
    Rupok
    Member

    Glad that it helped Fredrik. Feel free to let us know if you face any other issue. We’ll be happy to assist you.

    Thanks for using X.

    Cheers!

    February 24, 2017 at 6:35 am #1384196
    vindbron
    Participant

    I have another issue 🙂

    I´m using the Essential Grid for portfolio (references) page and i added three more items but
    they doesn´t show up under the referenser (references) page.

    I have checked the Essential Grid settings but i can´t find anything.

    Br/
    Fredrik

    February 24, 2017 at 9:10 am #1384307
    Joao
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks

    February 24, 2017 at 9:24 am #1384321
    vindbron
    Participant
    This reply has been marked as private.
    February 24, 2017 at 7:29 pm #1384952
    Rue Nel
    Moderator

    Hello Fredrik,

    Thanks for updating in! I have logged in to your site. Since you have installed a caching plugin W3 Total Cache, please clear your plugin cache before testing your site. This can cause the changes to not take place on the front end. It will eventually show up when the cache regenerates, but it’s not ideal if you’re looking to see your changes immediately. Caching plugins are best to turn on only when you’ve finished building the site.

    Please let us know how it goes.

    February 27, 2017 at 2:45 am #1386961
    vindbron
    Participant

    Hi Rue Nel,

    Thank You! i deleted the cache and now everything works!
    Kudos to you all for the GREAT and fast support!

    Br/
    Fredrik

    February 27, 2017 at 3:05 am #1386977
    Rue Nel
    Moderator

    Hey Fredrik,

    You’re welcome! We are just glad we were able to help you out.
    Thanks for letting us know that it has worked for you.

    Cheers.

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