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[Cedric_pepelea]

Hello there! I have a problem with The Grid at the moment I couldn’t find a solution yet.

Once you load a page (http://www.illuminatedenergy.ca/case-studies/) the thumbnails don’t display and there’s only a strip of text that shows.

Once you resize the screen, the thumbnails display properly. Could you give me a hand?

I will share login in a next post with the private on.

[Cedric_pepelea]

This reply has been marked as private.

[Rupok]

Hi there,

Thanks for writing in! The thumbnail seems loading without doing anything – http://prntscr.com/e517h8

How can we replicate the issue?

Cheers!

[Cedric_pepelea]

Hey there, I’m not sure how to replicate. I made a video of it to show you what happens in my screen. Let me know if you have an idea of what it could be

https://drive.google.com/file/d/0B93P2JtnkQzbM0paRV9MZENkSms/view?usp=sharing

[Nabeel A]

Hi again,

Try adding the following jQuery script in your Customizer via Appearance > Customize > Custom > Edit Global Javascript

jQuery(document).ready(function(){
    jQuery(window).resize();
});

Don’t forget to clear your browser’s cache after adding the code. Let us know how this goes!

[Cedric_pepelea]

Didn’t work 🙁

I have Superbly menu activated… maybe that’s a lot of javascript?

[Rahul]

Hey There,

Thanks for writing in!

Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Thanks for understanding!

[Cedric_pepelea]

So, when I turn the Superfly menu out – the problem goes away.

I removed the customization I had made to the superfly menu – as I had some indexing going on – but that had little effect. It’s probably a conflict on the Javascript.

I would like to have both plugins work together on the site – is there anything we could do to make that work?

[Christian]

I see you’re using a caching plugin. Please clear all caches and deactivate all third party plugins and check again.

Thanks.

[Cedric_pepelea]

You are correct, the caching plugin brings it back!

Any ideas why? I tried cleaning/reseting it and it change the problem. I can live without it but would be nice if you know a work around that 🙂
Thanks and looking forward if you have any other ideas!

[Lely]

Hi There,

Can you clarify what you meant by caching plugin brings it back? Do you mean when you disable it, the issue is gone? Or when you clear cache?

[Cedric_pepelea]

Sorry, when I disable the cache plugin the error is gone!

When I turned it back on, the problem was back. I also tried clearing the cache and that didn’t work as well.

[Rahul]

Hey There,

That means the Cache plugin causes this.

Kindly follow these steps to load the plugin again to your system.

1. Backup all of the plugin files and folders.

2. Delete all of the plugins and folders within your plugin folder.

3. Re-upload all of your plugins to the plugin folder.

Hope this helps!

[Author]

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