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  • June 28, 2016 at 10:57 am #1063450
    saslc
    Participant

    Hello there,

    I have updated the Grid (1.6.0) and settings for the new Instagram API and it’s working for a Instagram ID – but it’s not working for a Hashtag!
    I get two messages either:
    “No content was found for the current names and hastags”
    or
    When I remove the # from the actual hashtag I get this error:
    “Sorry, an error occurs from Instagram API: This request requires scope=public_content, but this access token is not authorized with this scope. The user must re-authorize your application with scope=public_content to be granted this permissions.”

    I have tried many different ways – i looked in the forum but couldn’t find anyone with this situation.

    Could you give me some ideas of how can I load hashtag content using the grid?

    June 28, 2016 at 11:37 am #1063528
    Rupok
    Member

    Hi there,

    Thanks for writing in! Kindly follow their documentation for that – http://theme-one.com/docs/the-grid/

    Cheers!

    June 29, 2016 at 9:21 am #1064923
    saslc
    Participant

    I have already followed that and looked at other forum replies and as I said it’s working for usernames but not hashtags.

    any ideas of what that could be?

    June 29, 2016 at 10:44 am #1065026
    Rupok
    Member

    Hi there,

    Thanks for updating. Can you please try a different hashtag and make sure the content associated with this hashtag is public. You can also try re-authorizing the API with new API code with scope=public_content to be granted this permissions.

    Cheers!

    July 6, 2016 at 1:23 pm #1075172
    saslc
    Participant

    Hi Rupok, sorry for the late reply!

    Yes I have created an api with public access (see attached)
    I have also tried many hashtags and nothing.

    Any ideas how I can fix this?

    July 6, 2016 at 8:20 pm #1075653
    Rue Nel
    Moderator

    Hello There,

    Is TheGrid caching enabled? Would you mind clearing the grid cache? And after that, please try using #saslc and see what happens. To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look?

    To do this, you can make a post with the following info:
    – Link to your site

    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    July 10, 2016 at 9:54 am #1080212
    saslc
    Participant
    This reply has been marked as private.
    July 10, 2016 at 8:19 pm #1080672
    Rad
    Moderator

    Hi there,

    Maybe it’s your API setting on your Instagram. My own API works on my installation, yours isn’t. Would you mind providing your Instagram login too, where API Key is created?

    Thanks!

    July 11, 2016 at 7:53 am #1081319
    saslc
    Participant
    This reply has been marked as private.
    July 11, 2016 at 11:43 pm #1082608
    Rad
    Moderator

    Hi there,

    Looks like it won’t let me, it’s asking 6 digit verification code that was sent through your email.

    Thanks!

    July 13, 2016 at 8:01 am #1084801
    saslc
    Participant

    Can you try again? I checked and the account doens’t require 2 step verification…
    if it happens again I will ask the e-mail owner to let me know the verification code!

    July 13, 2016 at 7:46 pm #1085933
    Rad
    Moderator

    Hi there,

    Still the same, maybe due to the country of origin. I’ll see if I can just add my own key.

    Thanks and let me know.

    July 15, 2016 at 1:32 pm #1088900
    saslc
    Participant

    can you add yours and let me know if it works!

    I asked them for the code but didn’t receive yet!

    July 15, 2016 at 11:53 pm #1089536
    Rue Nel
    Moderator

    Hello There,

    I am seeing an error:

    
"Sorry, an error occurs from Instagram API: The access_token provided is invalid."

    Please update your Instagram Access Token. Or you might need to register a new one:
    https://www.instagram.com/developer/

    July 18, 2016 at 12:43 pm #1092187
    saslc
    Participant

    could you point me to a tutorial of how to create the proper access token with the proper permissions so I can put this to bed?

    if you need the access to the account I got ahold of the email that receives the code. So you can go ahead and try accessing again.

    Looking forward to hearing from you!

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