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[Kade McConville]

Hey Guys,

Please see attached, I am adding the post categories to in the settings correctly, but it’s duplicating the ‘xbox one’ category, but using the inspector, it’s not showing as a category, rather a ‘pa_platformfordisplay’.

Other issues include, not loading 6 posts (as in the grid settings) when clicking the filter button, instead only showing 1 or two sometime. Hope you can help!

Thanks 🙂

[Kade McConville]

Here they are 🙂

[Kade McConville]

And the other 🙂

[Christian]

Hey there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– Name of the grid
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[Kade McConville]

This reply has been marked as private.

[Lely]

Hello Kade,

Can you clarify which GRID and on which page you take those screenshots so I can compare? I did check all of yor grid filter and I can’t seem to find a grid with the same filter so I am not sure where the issue exists. Are you also referring to this page:https://rkade.uk.com/store/ on the second screenshot? There’s no duplicate at the moment.

[Kade McConville]

Sorry for not being clear enough…

it’s on the https://rkade.uk.com/news/ page

the grid is ‘News Grid 5435’ I had to disable it for the time being.

Cheers.

[Lely]

Hi Kade,

I did a thorough checking and I found out that this is because you also have the same post tag. You do have Post Category Xbox One and Post Tag Xbox One. Since they have same slug, permalink issue exists. Please try to rename the post tag Xbox One. See this:http://screencast-o-matic.com/watch/cbeUV76KGe

Hope this helps.

[Kade McConville]

I see, thanks for the investigation there. I have deleted the post tag altogether in that case, refreshed the permalinks, cleared caches, but still facing the issue. Have I missed something out there?

Cheers!

[Rue Nel]

Hello There,

Thanks for updating in! This issue occurred because you have added Xbox One as an attribute for Platform for display. To get rid of the duplicate, please add the following css code in the customizer, Appearance > Customize > Custom > Edit Global CSS

.tg-filter[data-taxo="pa_platformfordisplay"] {
    display: none;
}

Hope this helps. Please let us know how it goes.

[Kade McConville]

That has done the trick! Thanks 🙂

2 more niggles (sorry)

Ajax loading seems to have stopped (on scroll) and when using this now working filter function, why does it only load 2 articles, rather than the 6 in the settings?

Thanks again for the assistance 🙂

[Rue Nel]

Hello There,

When the page loads, there are 6 articles. Out of the six articles, two of them is assigned with XBox One category. As soon as you click on “Load More” button, more articles will be loaded. You should edit your grid and make sure that the AJAX method is On Scroll. If this doesn’t work, you may need to clear all your cache, from the plugin cache including your site cache since you are using WP Rocket and CLoudFlare.

Hope this helps.

[Author]

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