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  • #859850

    ggoudey
    Participant

    Hello. I’m picking up the development of my site after being away. I am pleased to see all evolution of X and Cornerstone. I like the idea of ‘The Grid’ for my site. What I don’t understand at this point, is whether it is included with X, or if it needs to be purchased? I have installed it and it say that needs to be activated. Thanx in advance. Andrew

    #859882

    John Ezra
    Member

    Hi there,

    Thanks for writing in! It is bundled with X. Would you mind providing us with login credentials so we can take a look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    #860810

    ggoudey
    Participant
    This reply has been marked as private.
    #861481

    Friech
    Moderator

    Hi There,

    Thanks for the credentials, but the credentials seems incorrect? and I’m getting this error.


    screenshot

    In the mean time, please double check that your site (X|Theme) is validated.

    Please confirm, thanks.

    #861709

    ggoudey
    Participant

    I’m able to log in at my end. I have been using X for a year now. There was not much activity for about six months, but very recently I re-edited all of my pages with X. I’m wondering if this has anything to do with Dream Press who is hosting the site?

    #862158

    Rue Nel
    Moderator

    Hello There,

    Thanks for updating the thread! Can you confirm that you are fully updated? (Theme and Plugins)

    Our latest versions are:
    X Theme: 4.4.1
    Cornerstone: 1.2.2

    You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

    If you find anything to be out of date, you can review our update guide.

    Meanwhile, please do check our knowledge base to know more how we utilize The Grid plugin in X.
    https://community.theme.co/kb/integrated-plugins-the-grid/

    Please let us know how it goes.

    #862682

    ggoudey
    Participant

    X Theme 4.4.0
    Cornerstone 1.2.2
    I am a bit confused. When I click on The Grid in my admin column it brings up The Grid page. At the top in red it says ‘Not Activated’. Near the bottom it says ‘Create a Grid’ when I click on this it brings up The Grid and it looks like I can start creating? When I have time I will try. It is just that the ‘Not Activated’ flag is confusing.

    #863381

    Rue Nel
    Moderator

    Hello Again,

    You do not have to activate the Grid. We will be the one in charge to provide the updates for this plugin. Even if it is not activated, you can start create your grid. Most users will ask this about this bundled plugin activation. Please check out our knowledge base to know more how we utilized The Grid in plugin in X. You can check this link:
    https://community.theme.co/kb/integrated-plugins-the-grid#more-852530

    Hope this helps.

    #863385

    Rad
    Moderator

    Hi there,

    “Not activated” are normally displays from bundled plugins. You have the option to activate them by buying a regular license from each plugin’s author. And with that, you can activate the automatic updates and support from them. The update we provide is different from the update they provide, but it’s just the same plugin 🙂

    Thanks!

    #863402

    ggoudey
    Participant

    Yes. Thank you.

    #863775

    Christopher
    Moderator

    You’re welcome.