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  • #1005495

    Rahul
    Moderator

    Hi Marina,

    I get no error while clicking on the home button and go to dashboard or go to the page. Can you try doing it once on your Safari browser?

    Thanks

    #1124890

    HelpMeCoachCricket
    Participant

    Hi Themeco,

    I have around 17 active plugins, most of which are X add-ons. When I try to activate any more plugins I get the following error when moving around wordpress:
    Fatal error: Out of memory (allocated 52690944) (tried to allocate 72 bytes) in /home1/helpmec1/public_html/wp-content/plugins/cornerstone/includes/classes/controls/class-control.php on line 145

    I have spoken to my host to increase the memory limit, and I have tried to put define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
    define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ ); in the wp-config.php in my root directory. The lady I was speaking with from eHost said that it was a problem with the Cornerstone plugin that was causing this.

    I have not had any problems with using Cornerstone, could you please help me?

    #1125173

    Paul R
    Moderator

    Hi,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    #1125255

    MarinaWinkler
    Participant
    This reply has been marked as private.
    #1125279

    MarinaWinkler
    Participant
    This reply has been marked as private.
    #1125470

    Joao
    Moderator

    Hi Marina,

    We have a really flexible policy regarding your support period. This Forum will always work for you.

    If you are unable to update you might need to revoke your license and assign it again.

    Please do the following:

    1] Please go to X Addons > Home and revoke the validation.If you haven´t registered skip to step 2.
    2] Please login to your account and revoke the license. https://community.theme.co/my-account/
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    If still doesn’t work, at this time please update X manually by uploading it to ftp. Please check our our knowledge base to know how: https://community.theme.co/kb/updating-your-theme-and-plugins/

    Hope this helps.

    Let us know if you face any issues after that.

    Thanks

    Joao

    #1126805

    HelpMeCoachCricket
    Participant
    This reply has been marked as private.
    #1126940

    Rue Nel
    Moderator

    Hello James,

    Thanks for updating this thread! X 4.6.1 is now available in automatic updates! This release contains fixes for several issues so be sure to check out the changelog. Please do update to the latest version. After doing the updates, always remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

    And if you are using a caching plugin like WordFence, W3 Total Cache or WP Super Cache, please keep in mind that after doing every updates, always remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

    Hope this helps. Kindly let us know.

    #1129793

    MarinaWinkler
    Participant
    This reply has been marked as private.
    #1129804

    Christopher
    Moderator

    Hi there,

    Footer font color is light gray and its background is white so it became invisible.

    Please add this CSS :

    footer.x-colophon.bottom {
        background-color: #000;
    }

    In regards with icon and text style, please provide us with URL of page in question and some screenshots.

    Thanks.

    #1129839

    MarinaWinkler
    Participant
    This reply has been marked as private.
    #1130216

    Rad
    Moderator

    Hi there,

    Yes, it was stack specific. But I checked my installation and even documentation and seems that feature has been removed. Now, it can only be achieved by custom CSS. What color would you like on hover?

    For global icon color, please add this CSS to your customizer’s custom CSS with your preferred color.

    [data-x-icon], [class*="x-icon-"] {
        color: pink;
    }

    And you should add @import to your child theme’s style.css on top of other CSS. It will be applied globally.

    Thanks!

    #1132596

    HelpMeCoachCricket
    Participant

    Hi Rue,

    I have updated X theme, (which I had to do manually via FTP as automatic updates don’t work for me, even though I have validated X theme). I STILL CAN’T add any plugins do the the fatal memory error!

    #1133055

    Friech
    Moderator

    Hi There,

    What fatal error you’re referring to, was it the Out of memory error? I check the memory limit of your site and its 512M. That is sufficient enough to run Cornerstone.

    What plugin you’re trying to install?

    Thanks.

    #1133158

    HelpMeCoachCricket
    Participant

    Yes, fatal error out of memory.

    I have both Yoast SEO and SEO by Squirrly both installed, but when I activate either, then press Settings –> Permalinks, the error comes up