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  • February 5, 2015 at 4:30 pm #200058

    Tobi Agli
    Participant

    Hi, Thank you for your prompt responses! You rock!
    My submenu on hover does not show at all.
    My website : sendezletters.com. Can you please check the css and see what’s wrong? I validated API. I tried disabling plugins folder and nothing.

    Help!
    Thanks!

    February 6, 2015 at 3:31 am #200343

    Christian
    Moderator

    Hey there,

    Please give us access to your WordPress admin and FTP so we could investigate. But before that, please try clearing all your cache and browser history.

    Thanks.

    February 6, 2015 at 12:58 pm #200625

    Tobi Agli
    Participant
    This reply has been marked as private.
    February 7, 2015 at 3:05 am #200994

    Christopher
    Moderator

    Hi there,

    I can’t login to your dashboard, The provided URL redirect to home page. Please check it.
    For time being make sure you have installed Visual Composer from X Addons -> Extensions.

    Thank you.

    February 7, 2015 at 5:46 pm #201303

    Tobi Agli
    Participant
    This reply has been marked as private.
    February 8, 2015 at 7:16 am #201582

    Thai
    Moderator

    Hi there,
    Thanks for your information.
    I can’t login to your account you provided above.
    Could you please double check on it?
    Many thanks.

    February 10, 2015 at 2:56 pm #203471

    Tobi Agli
    Participant
    This reply has been marked as private.
    February 11, 2015 at 3:49 am #203879

    Paul R
    Moderator

    Hi,

    Thank you for providing your login credentials.

    To fix your sub-menus, you can add this under Custom > CSS in the Customizer.

    
.x-navbar .desktop .x-nav > li:hover ul.sub-menu,
.x-navbar .mobile  .x-nav > li:hover ul.sub-menu {
     display:block !important;
}

    With regards to your buttons, can you send us some screenshot on where the buttons should appear.

    Thanks

    February 11, 2015 at 11:13 am #204125

    Tobi Agli
    Participant
    This reply has been marked as private.
    February 12, 2015 at 2:12 am #204732

    Paul R
    Moderator

    Hi,

    Upon checking your site, t look like the theme is corrupted. It doesn’t have the correct classes.

    Could you please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    If that doesn’t help, try re-uploading your theme and plugins.

    Follow steps here – https://theme.co/x/member/kb/updating-your-theme-and-plugins/

    Hope that helps.

    February 12, 2015 at 2:30 pm #205236

    Tobi Agli
    Participant

    Hi.
    I’ve just done that and no change. I updated the site to the new version, which overwrote the old.
    I went ahead and downloaded the latest version of the site and uploaded and replaced via ftp. No change.
    I went ahead and updated the plugins, x shortcode, contact form 7 and all others. no change.
    Please help me figure out the problem.

    February 13, 2015 at 8:35 am #205877

    Paul R
    Moderator

    Hi,

    This is weird, our demo sites runs in the latest version of the theme and plugins and don’t have any issues like this.

    Have you tried testing for plugin conflict?

    Deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    For a temporary fix to your sub-menu you can add this under custom > css in the customizer

    
.x-navbar .desktop .x-nav>li:hover ul.sub-menu {
      display:block !important;
}

    Hope that helps.

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