[365SussexParticipant]

Having bad day here with uploading site from dev server to live host…

Originally had issues access wp-admin due to Cornerstone producing errors logged support call with hosting company

I have found the issue was due to the plugin cornerstone as i noticed the below errors on accessing the admin area
==========
[04-Apr-2016 18:11:13 UTC] PHP Fatal error: Cannot redeclare class Cornerstone_Router in /home/admin365/public_html/wp-content/plugins/cornerstone/includes/classes/common/class-router.php on line 432
[04-Apr-2016 18:11:18 UTC] PHP Fatal error: Cannot redeclare class Cornerstone_Router in /home/admin365/public_html/wp-content/plugins/cornerstone/includes/classes/common/class-router.php on line 432

I have disabled the plugin cornerstone which has corrected the issue.

There appeared to be two versions of cornerstone as I went on and attempted to restart got similar fatal error so deleted it only for me to then notice version 1.2.1 still on system.

Am now getting notification of version 1.2.2 being available see attached image but this fails with

An error occurred while updating Cornerstone: Update package not available.

also get

An error occurred while updating Envira Gallery: Update package not available.

**** Assistance required urgently *****

[365SussexParticipant]

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[365SussexParticipant]

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[ChristianModerator]

Hey there,

I have deleted Cornerstone and revoked the API on your site. Please generate a new API and paste it in WP Admin > Addons to validate again. After that, please check your plugins folder. Cornerstone should be installed automatically and also, you can update the rest of the extensions. Let us know if the issue is fixed.

Thanks.

[365SussexParticipant]

Morning Christian,

Thanks for that can confirm I can now get the plugins to update…

Still getting strange issue where although pages are in place when I try to edit with cornerstone it seems to think pages are new getting welcome panel have seen various pages suggesting migration issue causing this but not 100% clear as I have repeated process done at weekend to setup staging site and that went OK!

Thanks for looking into this…

[ChristopherModerator]

Hi there,

May I know how did you migrate your site?

Please make sure that you’ve followed this article https://community.theme.co/kb/cornerstone-migration/ to migrate cornerstone content.

Let us know about it.

[365SussexParticipant]

This reply has been marked as private.

[ChristopherModerator]

Hi there,

#1 Please try to revoke API key and validate your site again, if the issue persists contact your host and request for the following :

– Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.

#2 Please update this layer and add ‘#x-section-1’ in ‘link URL’ field, also set ‘link type’ to ‘a target link’.

Hope that helps.

[365SussexParticipant]

Hi Guys,

Superb support as usual site now correctly licensed and able to install updates etc…

Just one final question if I may….

I have the Original slider revolution version 5.1.6 installed that comes with X but I see under updates that a new version version 5.2.3.5 is available not sure if this is one with Themeco mods in or if it is coming from themepunch directly can you please confirm.

Many Thanks for your ongoing support

Alan

[ChristianModerator]

Hey Alan,

This is currently a known issue that we’re investigating. Please stay tuned for updates. For now, please ignore the notification.

Thanks.

[Author]

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