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  • March 13, 2017 at 11:14 am #1405068
    Oortcloudatlas
    Participant

    Implementing X code on an old and important site today.

    Tested all the changes on a test site (same server), and they worked.

    But I just get the spinning X when trying to make any changes on the production site.

    Please help asap.

    URL: http://deconstructingyourself.com
    WP version: 4.7.3
    X version: 4.6.4
    Cornerstone version: 1.3.3

    March 13, 2017 at 11:20 am #1405084
    Oortcloudatlas
    Participant

    By deactivating every plugin, I got it to load. Would be nice to know exactly which one it was, though.

    March 13, 2017 at 11:46 am #1405104
    Prasant Rai
    Moderator

    Hello There,

    Thanks for writing in!

    You can narrow down which one by reactivating them one at a time.

    Thanks.

    March 13, 2017 at 1:55 pm #1405271
    Oortcloudatlas
    Participant

    Of course. Turns out it’s the WP Mobile plugin.

    When that plugin is turned off, the post carousel isn’t displaying on mobile.

    Deconstructing Yourself

    What’s up?

    March 13, 2017 at 2:02 pm #1405288
    Joao
    Moderator

    Hi There,

    Altough we do not offer support for third party plugins.

    Would you mind to turn off the plugin that is causing the issue and point us what you mean by he post carousel isn’t displaying on mobile.

    Thanks

    March 13, 2017 at 2:09 pm #1405301
    Oortcloudatlas
    Participant

    I turned off the plugin.

    And now the post carousel isn’t displaying on mobile.

    See attached image.

    March 13, 2017 at 2:12 pm #1405308
    Joao
    Moderator

    Hi There,

    Is this post Carousel you are referring to is th X Post Carousel?

    If yes would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks

    March 13, 2017 at 2:41 pm #1405377
    Oortcloudatlas
    Participant
    This reply has been marked as private.
    March 13, 2017 at 6:21 pm #1405601
    Oortcloudatlas
    Participant

    Seems to be working now. Never mind.

    Actually, it is causing intermittent problems. Can you please take a look? Thank you.

    March 14, 2017 at 4:02 am #1406087
    Christian
    Moderator

    Please uninstall WP Touch. If the problem persists, deactivate all your third party plugins while we investigate.

    Thanks.

    March 14, 2017 at 9:30 am #1406450
    Oortcloudatlas
    Participant

    OK. Deleted.

    March 14, 2017 at 11:16 am #1406670
    Christian
    Moderator

    The Carousel is showing up now (see attachment).

    Mobile plugins such as WP Touch alters or overrides a theme’s display on mobile.

    If you’re not seeing changes, clear your browsing history then check again.

    Thanks.

    March 15, 2017 at 9:42 am #1408055
    Oortcloudatlas
    Participant

    Thanks, Christian.

    March 15, 2017 at 10:51 am #1408173
    Rahul
    Moderator

    You’re most welcome! 🙂

    Feel free to ask us again.

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