[jorgeluisjaralParticipant]

Hello again Xers; I perceive that something went terribly wrong with the last X update, as I’m trying to modify my site (among others) and it’s giving me a really hard time to load and it sends me an error related with a script that took too much time to execute.

Initially I thought that my Internet connection was faulty, but everything else was loading without any issue (email, social networks, ftp, etc.), so I tried with different places, and the problem persist.

I beg you to check it out, as I completely rely on X to sell responsive sites to my customers.

JJ

[Rue NelModerator]

Hi JJ,

Thanks for posting in! To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look and know where to start fixing it? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site

– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[jorgeluisjaralParticipant]

This reply has been marked as private.

[ZeshanMember]

Hi JJ,

Thanks for the login credentials!

I’ve checked your site, but I couldn’t replicate any unresponsive issue. Would you mind confirming the issue again? If you are still experiencing it, would you mind giving us more detail on we can replicate it on our end or perhaps provide us with a video?

Thank you!

[jorgeluisjaralParticipant]

Ok, my specific problem is that I can’t make any change on my Home Page, it seems somehow corrupt, and I don’t understand how to fix it because it was working just fine on Monday, previous to the update. Despite any responsive comment, although the site seems to be working, I can’t use CornerStone anymore.
JJ

[jorgeluisjaralParticipant]

I’m gonna try reinstalling X, so please tell me how to do it, I just want to over write it. I guess I have an idea about how to do it, but I don’t want to screw it up.
JJ

[NicoModerator]

Hi There,

There are 2 ways to reinstall your X theme. You can overwrite it using FTP. By overwriting x folder in your themes or you can remove or delete the X theme in your wordpress then reinstall it again.

Hope it helps.

Let us know how it goes.

Thanks.

[jorgeluisjaralParticipant]

Hello again guys; I’m still fighting with the same issue, I can’t perform any modification to my site pages. I’ve tried Home (Inicio), Servicios (Services), etc. and I just can’t. I receive the error message attached to this post; also the CornerStone dashboard shows a message about no changes being saved when I want to exit CS, but I didn’t make any.

Please help! I can’t go forward making changes that I really need, plus I’m very nervous about providing X to my customers.

JJ

[FriechModerator]

Hi There,

The credentials you provided above does not work, please confirm. Did you already update to Cornerstone 1.2.3? That release contain fixes. Let us know if the issue have been address.

Thanks.

[jorgeluisjaralParticipant]

This reply has been marked as private.

[Rue NelModerator]

Hello There,

You may have suffered PHP memory limit exhaustion. We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

We would loved to know if this has work for you. Thank you.

[jorgeluisjaralParticipant]

Hi again; the problem remains the same. I have a question for you, when yo access my administration dashboard, do you see the problem that I describe? I mean, is it happening to you also? I’m wondering if it’s a WP + X problem or it’s something else. Please try to access my Inicio (Home) page, without making any changes, and let me know.
JJ

[ChristopherModerator]

Hi there,

I’m sorry you’re still having issue.

Yes, I was able to replicate the issue on your end. I just imported homepage template to my installation and CS started to work perfectly.

In this case please contact your host provider and ask them to increase the PHP memory limit.

Let us know how it goes.

[jorgeluisjaralParticipant]

Dear Christopher and other Xers; thank you for the support provided to resolve this issue, after exahustive tests performed on mi side, and with your helpful confirmation above, I can tell you that there is NO issue within the X Theme, this is completely related to my hosting provider and I will fix it with them… or leave them.

Thanks again for your commitment, I’ll keep using X for a while. Consider this issue closed please.

JJ

[ChristopherModerator]

Please let us know if you have further questions.

[Author]

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