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  • February 24, 2017 at 12:03 pm #1384498
    TheSoftwire
    Participant

    The social sharing icons have disappeared in the Chrome and FF browsers. (conmantheseries.com) It happened after I installed W3 Total Cache, but I have MINIFY turned off (a solution I read about here). It does not work for me. Everything is fine in Safari. Any suggestions?

    February 24, 2017 at 7:03 pm #1384937
    Darshana
    Moderator

    Hi there,

    Thanks for writing in! I have checked your site on Firefox/Chrome & I can see the sharing icons (https://snag.gy/Fa2BMe.jpg). Could you please try clearing your cache and test your site again to see if that works.

    Let us know how it goes.
    Thanks!

    February 25, 2017 at 1:19 pm #1385555
    TheSoftwire
    Participant

    I did that and I still get little square boxes for the social sharing icons in the header and the footer – everywhere I try to use them actually. (That image you sent me was not of my site.)

    I tried the site on other computers and they two are showing the little black boxes. Any other suggestions?

    Thanks!

    February 25, 2017 at 9:46 pm #1385866
    Rue Nel
    Moderator

    Hello There,

    Thanks updating in! I have inspected your site and it appears that there is CORS or cross browser resource sharing issue. The font awesome files were delivered through cloudfront server. Please check this screenshot: http://prntscr.com/edg6u9

    To fix this issue, please check our knowledge base: https://community.theme.co/kb/solutions-to-potential-setup-issues-font-awesome/

    February 25, 2017 at 10:58 pm #1385891
    TheSoftwire
    Participant

    Thanks, but that’s way above my pay grade. I’m unable to follow those instructions for Nginx.

    February 25, 2017 at 11:04 pm #1385897
    TheSoftwire
    Participant

    When I turn off the W3 Total Cache, the icons come back. Would a different plugin help?

    February 26, 2017 at 2:09 am #1385980
    Rue Nel
    Moderator

    Hello There,

    Thanks for updating in! Since you are using W3 Total Cache, please do not cache the theme files. You can enable/disable this in the dashboard Performance > CDN > General.

    Hope this helps.

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