[designspinnerParticipant]

Hello,

I am working on a website and the social media icons in the footer are not showing all the time. Right now I cannot see them in IE 11.

I am using WordPress 4.2.2
X theme 3.2.3
http://designspinnerweb.com/greg2/

[ZeshanMember]

Hi there,

Thanks for writing in! Upon checking, some of the styling for icons is missing from the stylesheets. In this case, I’d advise to try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes.

Thanks!

[designspinnerParticipant]

Hello,

We tried deactivating all third party plugins and still no social media icons showing in the footer. I was talking to a fellow web-designer that uses your theme and he says he is having the same issue.

Also, social sharing is not showing in the Woo Commerce shopping area. The website is due to go live on Thursday and without these two features, the client is going to be very angry at me. Hope you can help (love the theme otherwise).

[Thijs WParticipant]

Did you already put an “#” in front of your social sharing url?

[ChristianModerator]

Thanks for chiming in. We could not replicate the issue on our end so in that case, please give us access to your WordPress admin so we could check your setup.

Thanks.

[designspinnerParticipant]

This reply has been marked as private.

[RadModerator]

Hi there,

Thanks for the login, but seems I can’t fully check your setup since the login is not a super admin. There are sections I can’t access including the jetpack settings.

It looks like it’s related to caching and something else. For example, you don’t have a child theme installed but the code tells it has. And there are url originating from jetpack, but I can’t find the plugin.

Please grant full permission so we could test it thoroughly.

Thanks!

[designspinnerParticipant]

Hi,

I never installed JetPack. Is it necessary to have JetPack installed for your theme to work? I don’t remember being prompted to install it.

I don’t know why the code tells you there is a child theme installed either. Also, I gave you the login for the Admin and I tested the username and password and it is truly the admin login (full permission) Can you check again? The site is on a development URL and not on the live URL yet, but that is because we are still finishing up the design.

Hope to hear back soon.

[Paul RModerator]

Hi,

To fix it, you can add this under Custom > CSS in the Customizer.

.x-icon-facebook-square:before {
  content: "\\f082";
}

.x-icon-twitter-square:before {
  content: "\\f081";
}

.x-icon-google-plus-square:before {
  content: "\\f0d4";
}

.x-icon-linkedin-square:before {
  content: "\\f08c";
}

.x-icon-youtube-square:before {
  content: "\\f166";
}

.x-icon-rss-square:before {
  content: "\\f143";
}

Hope that helps.

[designspinnerParticipant]

Thank you! That worked great.

Now I just need to know how to make the social sharing option show in the shopping area.

In the section “Display Share Buttons On these Post Type Only” I have post, page, product, product variation, shop_order, shop_coupon and shop_webhook all checked, but the social media share icons do not show on any items in the store.

[Rue NelModerator]

Hello There,

Thanks for writing in! It sounds like you are having an issue with a third party plugin Social Share Button plugin. Regretfully, we cannot provide support for third party plugins as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer. Please direct your inquiry to the 3rd party plugin’s support page here: https://wordpress.org/support/plugin/social-share-button

Thank you for your understanding.

[beautylovinParticipant]

HI there,

I’m having the same issue. The social icons wont appear in the footer. I’ve tried deactivating 3rd party plugins but nothing seem to work. My website is http://beautylovin.com

Thanks

[NicoModerator]

Hi There,

would you mind openeing a new thread and a share us your admin credential so we could take a closer look on your setup.

Don’t fogrget to set it as private reply.

Thanks.

[Author]

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