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  • April 11, 2016 at 11:44 pm #877619
    felixyui3
    Participant

    I have add video under mp4 format in the revolution slider “Optional Background Video” with the full url. The video load perfectly in the desktop but it not show in the mobile device.

    April 11, 2016 at 11:46 pm #877624
    felixyui3
    Participant
    This reply has been marked as private.
    April 12, 2016 at 4:29 am #877948
    felixyui3
    Participant

    It also not show in other computer after I check.

    April 12, 2016 at 7:39 am #878177
    Paul R
    Moderator

    Hi,

    Please note that Background videos are disabled for touch devices. You would not like your visitor got data charges over your videos. Videos are playable through user’s interaction, like tapping. But there is no way to tap a video when it’s applied as background. What you could do is add poster image, and poster image will be displayed on mobile where video is not playable.

    Thanks

    April 12, 2016 at 8:37 am #878283
    felixyui3
    Participant

    Hi,

    But I check on other pc that also not play, it show blank black area. Site like airbnb.com is able to play video on all device.

    Thanks

    April 12, 2016 at 6:38 pm #879100
    Nico
    Moderator

    Hi There,

    Please add or use “Video poster image” to show as an alternative to the video for those viewing the site on a mobile device just like airbnb.com. As I check there site, it shows only poster image in mobile devices.

    Thanks.

    April 13, 2016 at 6:54 am #879849
    felixyui3
    Participant

    Hi,

    I tested add video inside the layer but have many problem like it have player control, if use vimeo video it show add at the end of the video.

    I want the result like airbnb, i can get the close result when using the video poster image with the video source url. but the problem it not show on mobile and other pc other then my mac book.

    can you please give me clear instruction how to add video like airbnb?

    Thanks

    April 13, 2016 at 12:52 pm #880505
    Rupok
    Member

    Hey there,

    Thanks for writing in! Regretfully, this particular customization request is outside the scope of our support as this is not related to an issue with the theme and instead has to do with your customization of it. As such, you will need to investigate this particular issue on your own or seek help from a developer should you not feel comfortable making these changes yourself. If you have any further questions about the theme, we are more than happy to provide you with assistance on these inquiries.

    Thank you for your understanding.

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