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  • April 14, 2016 at 10:22 am #882426
    Polaradventures
    Participant

    I tried to update the Slider Revolution plugin through the automatic update. Cornerstone was also in the update que and updated without any problems. However when it was trying to update Slider Revolution the site/update got stuck in maintaince mode (I waited 1 hour), which I had to remove manually through FTP. After that the Slider Revolution plugin cannot be activated anymore. When I tried to update it again the plugin removed itself and is no longer in the plugin list.

    The plugin is still showing up in the plugin folder via FTP. However, through X – Addons I am able to click “install”. I do not want to lose my sliders that I previously created. This is of extreme importance!

    My site heavily relies on Slider Revolution. Please fix this, since it was induced by the newly released update.

    April 14, 2016 at 10:23 am #882428
    Polaradventures
    Participant
    This reply has been marked as private.
    April 14, 2016 at 9:01 pm #883397
    Darshana
    Moderator

    Hi there,

    Thanks for writing in! Please take a backup of your sliders (https://www.themepunch.com/revslider-doc/import-export-replace/) and provide us with your FTP credentials to check your current setup.

    Thanks!

    April 15, 2016 at 3:46 am #883908
    Polaradventures
    Participant
    This reply has been marked as private.
    April 15, 2016 at 11:34 am #884504
    Jack
    Keymaster

    Hi there,

    Thanks for writing back.

    I’ve tried to login with the provided FTP details but get a “Login Incorrect” error, can you double check the provided details please?

    In the meantime, please go to your Themeforest dashboard > downloads, next to X, click download and pick all “All files and documentation”. Unzip the package and go to “Extensions” find the Revolution Slider zip and unzip that. Now connect via FTP and drag the Revolution Slider folder to your wp-content/plugins folder on your WordPress site. And see if it correctly shows in the WordPress Admin Dashboard.

    Thank you!

    April 18, 2016 at 5:16 am #887948
    Polaradventures
    Participant
    This reply has been marked as private.
    April 18, 2016 at 11:53 pm #889270
    Friech
    Moderator

    Hi There,

    Thanks for the credentials, I just check your /wp-content/plugins/revslider/ directory and see that lots of files are missing. Please delete that folder (revslider).

    Then upload the revslider folder from the extracted revslider.zip file.

    This should not delete the sliders that you’ve created. However we do always suggest to backup, since you can not export your sliders please backup your whole site including the database.

    Hope it helps, Cheers!

    April 21, 2016 at 4:49 am #893359
    Polaradventures
    Participant

    Thanks this worked! The sliders are still there =).

    April 21, 2016 at 11:23 am #893961
    Rupok
    Member

    You are welcome!

    Glad that it helped. Feel free to let us know if you face any other issue. We’ll be happy to assist you.

    Thanks for using X.

    Cheers!

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