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  • January 2, 2014 at 3:50 am #3353

    Andrew C
    Participant

    Hi Fellas

    Just setting up my lovely new X powered site but keep getting the following error when I activate the Slider Revolution plug in:

    Warning: file_get_contents(/websites/123reg/LinuxPackage21/go/od/st/goodstuff4kids.co.uk/public_html/home/wp-content/plugins/revslider/backup/captions.css) [function.file-get-contents]: failed to open stream: No such file or directory in /websites/123reg/LinuxPackage21/go/od/st/goodstuff4kids.co.uk/public_html/home/wp-content/plugins/revslider/inc_php/revslider_operations.class.php on line 803

    Any ideas? Am a keen amateur so may well have done something daft.

    Best
    Corpy2Point0

    January 2, 2014 at 7:52 am #3365

    Rubin
    Keymaster

    Hey Andrew,

    did you activate our Revolution Slider that we ship with our X theme or is Revolution Slider something that you’ve already used with your previous theme so you’re not using our native version?

    January 2, 2014 at 3:36 pm #3448

    Andrew C
    Participant

    Hi – yep – just to double check have uninstalled and re-installed but still getting the same error.

    Any thoughts?

    Best
    Andy

    January 2, 2014 at 4:41 pm #3463

    Kory
    Keymaster

    Hey Andrew,

    Try this for us if you don’t mind. You’ll find the Revolution Slider plugin in the following directory in your theme:

    /framework/plugins/

    Copy the .zip folder for the plugin to your desktop. Uncompress it, then connect to your server via FTP. Find your /wp-content/plugins/ directory and manually drag the uncompressed Revolution Slider plugin into this directory to overwrite what is already there. I’m wondering if some of your files didn’t get moved over for some reason in the automated installation process.

    Thanks!

    January 2, 2014 at 5:06 pm #3471

    Andrew C
    Participant

    Thanks – just tried that and unfortunately it didn’t fix it. Its strange because looking at the error message it seems to imply that file wp-content/plugins/revslider/inc_php/revslider_operations.class.php isn’t there – but it is there when i look at the contents via FTP.

    Have checked that the URL matches, etc and all that seems to be ok. Very strange.

    Anything else I should try?

    Best
    Andy

    January 2, 2014 at 5:19 pm #3472

    Andrew C
    Participant

    Actually – just noticed that wp-content/plugins/revslider/backup/captions.css doesn’t exist in the RevSlider folder, only a file called wp-content/plugins/revslider/backup/captions-orignal.css

    Could this be the problem?

    Best
    Andy

    January 2, 2014 at 8:16 pm #3490

    Kory
    Keymaster

    Andrew,

    That is certainly what the error is indicating. It’s just very odd as we haven’t heard this from anyone else so I’m trying to figure out why these files aren’t available for you. Have you tried manually creating this file to see if it fixes the error? Unfortunately I can’t recreate it either on any fresh test installations. Do you happen to have any other plugins installed or is there anything particular about your server environment that could be useful? Is it a shared hosting account?

    Thanks!

    January 3, 2014 at 9:58 am #3572

    Andrew C
    Participant

    I have Jetpack activated and a few plug ins installed but in active. I’ll try deleting everything but the x theme plug ins. Will get back to you when I have tried that.

    How would I create that file? is that straight forward?

    It is share hosted – but don’t normally have problems with that.

    January 3, 2014 at 11:23 am #3593

    Andrew C
    Participant

    Hi

    Just to update – I duplicated the captions-orignal.css file and renamed it captions.css and this seems to have fixed it. Not entirely sure what the problem was – although have just noticed that my Mac has done something weird with a bunch of files I downloaded for something else, so it maybe connected to that.

    Thanks for your help.

    Best
    Andy

    January 3, 2014 at 11:43 am #3594

    Rubin
    Keymaster

    Glad it works now! If you need anything else get in touch with us at any time.

    December 31, 2015 at 8:07 pm #727242

    enolahenderson19
    Participant

    Hello I just did the same thing you did and when i went into the folder wp-content/plugins/revslider/backup/captions.css doesn’t exist only the index.php my problem is that I cant activate the plugin at all

    December 31, 2015 at 9:09 pm #727296

    Rue Nel
    Moderator

    Hey @enolahenderson19,

    Thanks for updating this thread! To resolve your issue, please delete the revslider folder entirely. You can then go to the dashboard and install the Revolution slider plugin again by going to X Addons > Extensions.

    Please let us know how it goes.

    December 31, 2015 at 9:50 pm #727326

    enolahenderson19
    Participant

    I did what you told me to do and it’s still doing the same thing I am unable to active the plugin and the same files are still missing.

    December 31, 2015 at 9:52 pm #727328

    Rue Nel
    Moderator

    Hello There,

    The bundled plugin may have been corrupted in your X theme. Please re install X theme and re install the revolutions plugin after. If nothing else works, would you mind providing us the ftp login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your credentials, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – FTP Hostname
    – FTP Username
    – FTP Password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

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