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I have just installed the latest x theme update and wordpress 4.5. Slider revolution has now disappeared from the plugins list and won’t install from the x content apge. When i click the install button all seems okay but when i click the “go activate” button it takes me to the plugins page but is not in the list. i’ve tried deactivating all plugins and installing slider revolution again but no joy. The plugin appears in the plugins folder in wp-content. Can anyone help?
Just tried installing again but the following message appeared “Error encountered. Details” when i clicked details it said “folder already exists” but still not in the plugins list!
Hello There,
Thanks for writing in! Please login to your ftp and delete the revslider folder. After manually deleting the folder, you should be able to install it back again.
If nothing else works, would you mind providing us the ftp login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your credentials, we will be happy to assist you with everything.
To do this, you can make a post with the following info:
– FTP Hostname
– FTP Username
– FTP PasswordDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thank you.
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