[TJ KParticipant]

Hi, Slider Revolution appears to be broke after the recent update. The slides are not loading at all on any of my pages. The area just appears gray.

http://midwaychurch.com/wp-login.php

[TJ KParticipant]

This reply has been marked as private.

[ChristopherModerator]

Hi there,

The slider is working fine, I check it in Chrome, FireFox and IE, please see the attachment.

Please clear cache and check again.

Thanks.

[TJ KParticipant]

I cleared my cache, but I’m still seeing a blank slider. Please see attached image

[JoaoModerator]

Hi TJ,

I have tested on Chrome and Firefox PC and it is working fine on my end.

Which browser(with version) and device you are using while experiencing the issue?

Thanks

Joao

[flacnvinylParticipant]

Joao this is the same issue that is acknowledged by Themeco staff on the front of the forum in the alert section at the top. Revslider is broken on the current version. The only way to get it working is to revert to an older version.

[JoaoModerator]

Hi

We know there “were” problems and we are trying to figure out why it is happening in a few installations we have released two updates together with Theme Punch hoping the issue would have been fixed with it, unfortunately it seems it is not, the number of complaints decreased, and unfortunately it is kind of tricky, because for example, his website is working fine on my end, so knowing which exactly browser and device he is using so we can test in the same conditions is essential.

Thanks,

Joao

[TJ KParticipant]

I am using a MacBook Pro with Chrome browser. But I have also checked with Safari and Firefox. I also had people in my office check with an iMac. I haven’t been able to check a PC.

[RadModerator]

Hi there,

Forwarding this for further investigation, please stay tuned.

Thanks!

[JackKeymaster]

Hi there TJ,

I’ve checked this on a Macbook and iMac on Chrome, Safari and Firefox and everything looks to be working correctly.

Is it still not working your end? If it’s not, do you have any browser add-ons enabled etc?

Thank you!

[TJ KParticipant]

It is still not working on my end. I have browser add-ons enabled on Chrome, but not Firefox or Safari. The slider is not working properly in any browser on my end. I have also had other computers in my office check the site and it’s not working properly for them either.

[JoaoModerator]

Hi TJ,

Since your slider is working fine on our end PC and MAC and Theme Punch did not provide yet a new update fixing the possible issues I would reccomend you downgrading your Revolution Slider until the next release which should come soon.

To do that access your website via FTP and on wp-content/plugins/ substitute the folder revslider for the folder contained on the zip from from the link below :

https://www.dropbox.com/s/5poy9ywysds1tfr/revslider%20%281%29.zip?dl=0

You won´t lose any of your sliders because all your creations are stored on the database.

Thanks,

Joao

[Ying-Fu LiParticipant]

On my end activating Rev Slider on a new WordPress install results in a blank website. Just adding another issue to this. Though this has nothing to do with the current issues, I have noticed over the years that many problems regarding updates and compatibility seem to happen with Rev Slider.

[JoaoModerator]

Hi There,

Thanks for your input.

I understand your concern, Revolution Slider is quite a complex plugin, it is amazing, but at this moment we are facing some issues in some isolated installations.

In the meanwhile until the next update, which hopefully will fix all the issues, please follow the instructions above.

Thanks for understanding,

Joao

[StuartParticipant]

Hi, the slider on my site home page has also gone blank immediately after the update. I am rolling back to earlier version as instructed with the zip file linked above.

[Update]: Rollback successful and slides restored.

[Author]

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